Connie Jaramillo
La Marque
Summary
Dynamic receptionist with proven expertise at Contact Point 360, excelling in appointment scheduling and customer service. Recognized for enhancing front desk operations and maintaining an organized reception area. Strong communication and problem-solving skills contributed to improved client interactions and efficient office management. Committed to delivering exceptional service and support.
Overview
2
2
years of professional experience
Work History
Receptionist
Contact Point 360
Pharr
12.2023 - 05.2024
- Greeted visitors and directed them to appropriate departments.
- Managed incoming phone calls and routed to relevant personnel.
- Scheduled appointments and maintained office calendar efficiently.
- Processed incoming mail and distributed to appropriate staff members.
- Assisted with office supply inventory and placed orders as needed.
- Maintained a clean and organized reception area for professionalism.
- Provided information to the public regarding city services and programs.
- Collaborated with team members to improve front desk operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
Receptionist
City of alamo
Alamo
04.2022 - 12.2022
- Greeted visitors and directed them to appropriate personnel.
- Answered and routed incoming calls efficiently.
- Managed appointment scheduling for staff and clients.
- Organized and maintained the reception area for professionalism.
- Assisted with administrative tasks such as filing and data entry.
- Provided information about services to clients and visitors.
- Collaborated with team members to ensure smooth operations.
- Handled mail distribution and office supplies inventory management.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
Diploma -
Edinburg High School
12.2011
Skills
- Appointment scheduling
- Customer service
- Data entry
- Mail distribution
- Records management
- Communication skills
- Conflict resolution
- Problem solving
- Front desk operations
- Scheduling appointments
- Office supply inventory control
- Documentation and reporting
- Greeting and seating clients
- Organization skills
Languages
Spanish
Professional
Timeline
Receptionist
Contact Point 360
12.2023 - 05.2024
Receptionist
City of alamo
04.2022 - 12.2022
Diploma -
Edinburg High School