Connie Kilcollins
Dixmont,ME
Overview
23
23
years of professional experience
Work History
Cashier
Hannaford Supermarket
05.2021 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
Scale House Attendant
Troiano Waste Services
11.2013 - 11.2023
- Improved customer satisfaction by providing efficient and accurate weigh-ins for incoming trucks.
- Maintained a clean and organized scale house, ensuring a safe working environment for all staff members.
- Streamlined the weighing process with clear communication and effective use of technology.
- Collaborated with team members to enforce site safety regulations and guidelines, reducing accidents onsite.
- Assisted in training new Scale House Attendants, sharing best practices and tips for success in the role.
- Provided exceptional customer service by answering questions and addressing concerns professionally and promptly.
- Managed record-keeping tasks efficiently, maintaining accurate logs of all transactions and related data.
- Ensured accurate billing by verifying material weights and proper classification according to established guidelines.
- Enhanced overall productivity by implementing time-saving processes for handling paperwork associated with weight tickets.
- Developed strong relationships with customers through consistent professionalism and excellent communication skills.
- Supported environmental compliance efforts by adhering to regulatory requirements pertaining to waste management facilities.
- Demonstrated flexibility in work hours to accommodate fluctuations in business demands, contributing to seamless facility operations.
- Adapted quickly to new software systems introduced for managing scale house operations, minimizing disruptions during implementation periods.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Answered customer calls professionally and routed to appropriate person.
- Maintained tidy work area to reduce likelihood of accidents.
- Dispatched orders to drivers for efficiency.
Head of Sales Department
Troiano Waste Services
08.2011 - 11.2013
- Streamlined the sales pipeline with a focus on improving lead generation, prospecting, and closing techniques.
- Enhanced customer satisfaction levels by establishing attentive follow-up processes and addressing concerns promptly.
- Collaborated with cross-functional teams to develop innovative product offerings tailored to customer needs.
- Established strong partnerships with external vendors for improved service delivery and increased profitability.
- Reduced employee turnover rates by fostering a positive work environment that prioritized employee growth and development.
- Boosted team productivity by setting clear performance expectations and providing regular feedback on progress.
- Optimized pricing strategies based on thorough cost analyses, leading to higher profit margins without sacrificing competitiveness.
- Nurtured long-lasting relationships with industry influencers, resulting in valuable referrals and partnership opportunities.
- Conducted periodic performance reviews of individual team members, identifying their strengths as well as areas for improvement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Dispatcher
Troiano Waste Services
08.2003 - 11.2011
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
Dispatch Assistant
Troiano Waste Services
04.2001 - 08.2003
- Enhanced dispatch efficiency by streamlining communication processes between departments.
- Assisted in reducing response times for urgent requests through prioritizing tasks and coordinating resources effectively.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Increased customer satisfaction by providing clear and concise information on deliveries and expected arrival times.
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
- Contributed to improved route planning by analyzing data trends and making recommendations for adjustments as needed.
- Provided administrative support to the dispatch team, including maintaining organized documentation systems for easy reference.
- Processed customer orders efficiently using company-specific software systems, ensuring all necessary information was captured accurately.
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Provided exceptional customer service to clients by addressing inquiries or concerns promptly and professionally.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained updated and detailed records of calls in physical and electronic database.
- Provided customers with information on products and services.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored flow of paperwork and directed information to appropriate departments.
- Assisted in resolving customer complaints and grievances.
- Received new orders, prepared documentation, and assigned personnel.
Education
High School Diploma -
Fort Fairfield High School
Fort Fairfield, ME06.1985
Skills
- Customer Service
- Order Taking
- Patience and Empathy
- Attention to Detail
- Reliability and Punctuality
- Customer Service Excellence
Timeline
Cashier
Hannaford Supermarket
05.2021 - 11.2023
Scale House Attendant
Troiano Waste Services
11.2013 - 11.2023
Head of Sales Department
Troiano Waste Services
08.2011 - 11.2013
Dispatcher
Troiano Waste Services
08.2003 - 11.2011
Dispatch Assistant
Troiano Waste Services
04.2001 - 08.2003
High School Diploma -
Fort Fairfield High School