Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

CONNIE KILGORE

TX

Summary

A collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.

Overview

23
23
years of professional experience

Work History

Senior Benefits Specialist/Project Lead

Higginbotham
04.2020 - Current
  • Provides essential administrative support involving client written and verbal communications, client filing, and client data management
  • Managed over 500 clients, preparing renewal and new client Benefits Booklets and Collaterals to assist clients with communications
  • Assure Benefit Booklets communicate benefit coverage and plan design while remaining compliant with Federal, State, and local benefit compliance.
  • Making effective decisions when presented with multiple options regarding progression of project
  • Serving as point of contact for teams when multiple units are assigned to ensure team actions remain in synergy
  • Performing quality control on project throughout development to maintain expected standards
  • Adjusting schedules and targets on project as needed
  • Motivating people involved in project to complete tasks timely
  • Trained new team members in policies and procedures and offered insight into best practices to manage job tasks and duties.
  • Collaborated with Account Managers to develop and maintain up-to-date benefits manual

HR Generalist

Ajilon, KMG Chemicals
04.2019 - 04.2020
  • Facilitate change management with current employees to Shared Services at Corporate Office
  • Assist with integration of payroll and benefits with new Corporate office HRIS Technology
  • Internal Compensation analysis with market surveys
  • EEOC filings for components one and two
  • Form 5500
  • Internal and External audit of 401(K)
  • Auditing Benefit carrier feeds to ensure correct employee enrollment and payroll deductions.
  • Ad hoc reporting, as requested
  • Administering FMLA, Short Term Disability, and Long Term Disability.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Conducted annual salary surveys and developed, analyzed, and updated company salary budget.
  • Reviewed and screened applicant resumes to identify qualified candidates.

Compensation Analyst Cook

Robert Half, Children's Hospital
10.2018 - 12.2018
  • Reviewed and conducted analyses of survey results to determine competitiveness of salary programs and structures for five departments.
  • Conducted various scenarios of compensation analytics and modeling to assist Executive Management in making informed compensation decisions for assigned client groups
  • Compile and organize market information received from over three survey companies, and subsequently refresh internal data used to review employee-level compensation decisions.
  • Reorganize pay grades to ensure pay was within current market analysis
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Human Resources Manager

Lonestar Resources, Inc
04.2013 - 07.2018
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Initiated and maintained workers compensation cases for tracking, reporting, and legal mechanics.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Collaborated with senior management and performed benefits analysis, corrective action planning, and big-picture data capturing.
  • Increased customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
  • Briefed new hires on essential job information, company policies, and employment benefits.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Adhered to federal and multi-state guidelines and managed payroll and benefits for over 100 employees.
  • Maintained knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Accurately prepared semi-monthly payroll and tracking data using Paylocity system.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Managed random monthly drug testing for DOL employees
  • Discovered and resolved complex employee issues that affected management and business decisions
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
  • Created and implemented forward-thinking initiatives to improve employee engagement
  • Devised hiring and recruitment policies for 100 employee company
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention

Benefits Specialist

Atrium Windows and Doors
06.2012 - 04.2013
  • Responsible for following benefit plans: group health, dental, vision, short-term and long-term disability, worker's compensation, life insurance flexible spending plan, and 401(k) plan
  • Collaborates with benefits committee and outside consultant to review analysis of benefit options and predict future costs
  • Ensures compliance with federal, state, and local legal requirements by obtaining qualified opinions, enforcing adherence to requirements, and advising management on needed actions
  • Collaborates with executive management for recommendation and discussion of plans for financial performance
  • Aids in resolving escalated employee questions and problems by interpreting internal policies and procedures
  • Coordinates and/or develops all participant reporting and disclosures required by ERISA, including summary annual reports, summary material modifications, Medicare Part D Creditable Coverage notice, HIPPA Privacy notice, and other mandated communications required by material plan changes
  • Interprets plan documents to resolve employee issues
  • Manages and completes all required benefit plan filings ensuring compliance with ERISA, HIPAA, IRS, SOX, DOL, and other applicable regulatory agencies
  • Reconciles and summarizes monthly insurance billings and insurance bill tracking for accounting purposes
  • Manage Medical Child Support Court Orders and verifications
  • Explained benefits to plan participants in easy-to-understand terms to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Checked employees' benefits enrollment for accuracy and inputted all data into ADP HRIS.
  • Coordinated submission and processing of life insurance claims.
  • Processed monthly remittances and reconciliations for various benefit plans.
  • Directed and controlled 401K, medical, dental, and vision benefits packages.
  • Updated benefit cost summaries for employer cost tracking.
  • Advised managers and employees on state and federal employment regulations, collective agreements, and classification programs.

Sr. Staff HR Representative

Encore Acquisition Company
01.2000 - 01.2010
  • Spearheaded full spectrum of HR Department operations, including directing, guiding, coaching, and supervising two HR Generalists
  • Proficiently performed broad-scope HR operations with heavy emphasis on benefits administration encompassing Medical/Dental and Vision plans, Life and AD&D, STD, LTD, COBRA, and section 125 plans.
  • Analyzed and resourcefully improved benefits offerings while decreasing cost of claims by $2M.
  • Successfully integrated Wellness Program into health benefits plan by orchestrating nationwide Health Fairs, which realized employee attendance of 90% to 100%
  • Elevated overall department performance by researching, implementing, and customizing HRIS system.
  • Improved open enrollment by introducing electronic enrollment option. Implement technology to service 40 employees, with two HR Generalists efficiently
  • Analyzed salary surveys and other market data to ensure competitive compensation
  • Processed Workers' Compensation Audit, 401(k) Audit, and preparation of non-discriminatory testing for 401(k)
  • Facilitated consistent compliance with EEOC, Affirmative Action Plan, and Form 5500
  • Managed performance programs
  • Maximized team knowledge and productivity by training, monitoring, and directing employees' application of best practices and regulatory protocols.
  • Liaised between management and employees to resolve conflict, alleviate problems, and interpret compensation and benefits policies.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Advocated for staff members and counseled supervisors to identify and resolve conflicts.
  • Conserved time and improved workflows by handling special projects and emergency solutions.
  • Conducted annual salary surveys and developed, analyzed, and updated salary budgets.

Education

High School Diploma -

RL Paschal High School
Fort Worth, TX

Skills

  • HR Compliance
  • Employee Benefits Management
  • Regulatory Monitoring
  • Talent Management
  • Policy and Procedure Management
  • Compensation and benefits practices
  • Loyal leadership approach
  • Benefits explanation
  • Benefits knowledge
  • Leadership and team building

Affiliations

Professional in Human Resources certification – PHR, Member of SHRM

Timeline

Senior Benefits Specialist/Project Lead

Higginbotham
04.2020 - Current

HR Generalist

Ajilon, KMG Chemicals
04.2019 - 04.2020

Compensation Analyst Cook

Robert Half, Children's Hospital
10.2018 - 12.2018

Human Resources Manager

Lonestar Resources, Inc
04.2013 - 07.2018

Benefits Specialist

Atrium Windows and Doors
06.2012 - 04.2013

Sr. Staff HR Representative

Encore Acquisition Company
01.2000 - 01.2010

High School Diploma -

RL Paschal High School

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CONNIE KILGORE