Connie Liou
Austin,TX
Summary
High-performing account executive with a demonstrated history of cultivating strategic relationships and surpassing targets, utilizing expertise in strategic account management and problem-solving to enhance product adoption and accelerate revenue growth.
Overview
11
11
years of professional experience
Work History
Senior Strategic Account Executive
Twilio
01.2024 - Current
- Managed highest spending accounts within Twilio’s ISV org, including Medallia, Pagerduty, Autodesk, Evercommerce, etc.
- Grew existing spend through up-selling and cross-selling new products and use cases, mitigated churn, and increased gross margin and total contract value
- In 2025 hit 152% of iACV target and 93% of revenue target
- In 2024 hit 108% of eARR target and 113% of gross margin target
- Traveled quarterly to meet clients for strategic discussions, conducting in-person QBRs, discovery and roadmap sessions, attending customer conferences, and hosting Executive Event Programs and Developer Innovations Labs with top accounts
- Led strategic enablement of AEs in ISV Accelerator Program by planning agendas, organizing presentations, and coordinating guest speakers
Strategic Account Executive
Twilio
09.2022 - 12.2023
- Achieved 207% of eARR target and 234% of software target in 2022 through strategic account development.
- Closed 16 contracts in 2023, exceeding revenue target by 8% and gross margin target by 10%.
- Managed 50 accounts, driving cross-sell and up-sell initiatives with key clients including Target, Tekion, Gopuff, H-E-B, and ezCater.
- 2023 President’s Club Winner
Mid Market Account Executive
Twilio
01.2020 - 09.2022
- Exceeded quarterly targets, achieving $2.5 million in net new revenue
- In 2021 hit 118% of eARR target, no net new commit component
- Closed deals valued at $1.9 million TCV, maintaining an average deal size of ~$100k
- Closed deals up to $1.9 million TCV, with the average deal size at ~$100k
- Managed relationships with new businesses and existing customers, driving growth in accounts with 101-2500 employees
- 2020 President’s Club Winner
Commercial Account Executive
Twilio
01.2018 - 12.2019
- Consistently exceeded quota every quarter, up to 205% of target
- Closed commercial deals with over $500k TCV, with the average deal size at ~$50k with the segment average being ~$20k
- Conducted in-person meetings with customers to secure larger deals
- Achieved top performance in Northeast Team by consistently delivering exceptional sales results.
- Managed full-cycle sales for new businesses and existing customers, transitioning from companies with up to 2000 employees in Year 1 to those with 100 employees and below in Year 2 after establishing Mid Market Team
- President’s Club Winner in 2018 and 2019.
Business Development Associate
Twilio
01.2017 - 12.2017
- #1 BDR across all global regions at Twilio
- Consistently exceeded quota every quarter, up to 200% of target
- Generated $11.3 million in pipeline
- Recognized as team MVP for exceptional contributions and performance
- Created targeted email campaigns to engage prospective leads
- Authored BDR sales playbook to standardize outreach processes
Marketing Specialist
FileTrail
02.2016 - 12.2016
- Increased social media following for company by 1.7x follower count by curating daily content on all social media pages, conducting outreach, and keeping track of social media analytics
- Created email campaigns for 15,000 subscribers, analyzing performance metrics
- Promoted events and trade shows via social media and email campaigns, designed collateral for distribution at events
- Wrote blogs for website, achieving average of 2,000 views per post
- Designed and organized website layout to enhance user experience.
- Use Google Analytics to improve SEO on website
- Research and generate leads on businesses prospects
Sales Development Intern
Nimbl
03.2015 - 05.2015
- Qualified prospects and identified business needs through 60+ daily cold calls
- Engaged 200+ potential prospects through targeted cold outreach
- Developed and maintained a pipeline of qualified leads for sales team
Education
Bachelor of Arts - Communications, Computer Science
Santa Clara University
Skills
- Salesforce
- Linkedin Sales Navigator
- LeadIQ
- 6Sense
- Outreachio
- Datafox
- Looker
- Tableau
- Excel
- C
- C
- SQL
- Javascript
- Html5
- CSS
- PHP
- JQuery
- XML
- Web Design
Timeline
Senior Strategic Account Executive
Twilio
01.2024 - Current
Strategic Account Executive
Twilio
09.2022 - 12.2023
Mid Market Account Executive
Twilio
01.2020 - 09.2022
Commercial Account Executive
Twilio
01.2018 - 12.2019
Business Development Associate
Twilio
01.2017 - 12.2017
Marketing Specialist
FileTrail
02.2016 - 12.2016
Sales Development Intern
Nimbl
03.2015 - 05.2015
Bachelor of Arts - Communications, Computer Science
Santa Clara University