CONNIE RACHELLS
Summary
Motivated professional looking to pursue a Medical Billing and Coding position to utilize clinical knowledge within a healthcare setting.
Dynamic Surgical Coordinator with extensive experience at Cleveland Clinic, excelling in patient coordination and scheduling expertise. Proven ability to enhance surgical team communication and optimize operating room efficiency. Strong proficiency in medical terminology and Epic systems, coupled with exceptional professionalism and confidentiality, ensuring high-quality patient care and compliance with healthcare regulations.
Organized medical professional with extensive experience in surgical coordination. Known for optimizing surgical schedules and enhancing patient care through effective communication and meticulous planning. Reliable team player who adapts to changing needs and consistently achieves results.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Surgical Coordinator III
Cleveland Clinic
10.2015 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Responsible for optimizing and prioritizing the Main OR surgical schedule which includes 58 operating rooms.
- Oversee the accuracy of surgical procedures that are scheduled-anywhere from 150 to 200 cases daily.
- Collaborate and correspond with surgeons, anesthesiologists & multiple departments (11) on a day-to-day basis.
Surgical Coordinator Work Leader- Vascular Surgery
Cleveland Clinic
03.1997 - 09.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Coordinated with facilities to set up surgeries for 11 Vascular Surgeons.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries. For varicose veins and TVAR/AAA endovascular repairs.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
Medical Administrative Assistant- Cardiology
Cleveland Clinic
08.1991 - 02.1997
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, and families addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Maintained and updated patient records for accurate, current medical histories.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Processing of payroll for the department employees.
- Entering patient admission orders accurately and in a timely manner.
Education
No Degree - Medical Billing And Coding/Virtual Internship
Henry Johnson Center
Cleveland, OH04-2025
Skills
- Strong communication skills
- Professionalism and confidentiality
- Medical office experience
- Medical terminology proficiency
- Computer proficiency
- Medical billing
- CPT coding
- Epic systems
- Critical thinking
- Scheduling expertise
- Patient coordination
- Healthcare compliance
Certification
- Medical Billing and Coding certificate
- Henry Johnson Center; Cleveland, OH
- 9/2024-4/2025
Timeline
Surgical Coordinator III
Cleveland Clinic
10.2015 - Current
Surgical Coordinator Work Leader- Vascular Surgery
Cleveland Clinic
03.1997 - 09.2015
Medical Administrative Assistant- Cardiology
Cleveland Clinic
08.1991 - 02.1997
No Degree - Medical Billing And Coding/Virtual Internship
Henry Johnson Center
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