Summary
Overview
Work History
Education
Skills
Accomplishments
Employment Gaps explained
Timeline
Generic

Connie Rawlings

1 Morris Street Franklin,IL

Summary

Seasoned District Manager with proven track record of boosting sales, fostering integrity, and cultivating talent. Skilled in coaching and cross-training employees to drive future growth. Adept at revamping operations to enhance profitability and decrease staff turnover.

Overview

37
37
years of professional experience

Work History

District Manager

Cato Fashions
, IL, IA, IN
08.2019 - 02.2024
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.

Market Manager

LensCrafters
Springfield , IL
05.2017 - 08.2019
  • Established departmental benchmarks for customer service and employee relations.
  • Conducted interviews, made hiring decisions matching appropriate skill level to job and evaluated team member performance.
  • Coached, developed and motivated team to achieve revenue goals.
  • Resolved client issues efficiently both face-to-face and over the phone.
  • Developed overall store strategies and tactics to achieve sales and service and operational performance goals.

District Manager

Rue21
Jacksonville, IL
01.2015 - 01.2017
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Coached, developed and motivated team to achieve revenue goals.

District Manager - IL, WI, MN, IA, MO

Stage Stores
, IL, WI, MN, IA, MO
09.2011 - 01.2015
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.

Store Manager, Acting District Manager

Bath and Body Words
Springfield, IL
01.2000 - 09.2011
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Established store tactics and strategies to achieve operational performance and sales goals.

Tire and Lube Express Manager

Walmart
Springfield, IL
09.1999 - 07.2000
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Terminated one technician for theft, fully retrained remaining technicians.
  • Increased profit, from single digit decrease, to double digit increase within 6 months.

Assistant Store Manager

Walmart
Springfield, IL
08.1995 - 09.1999
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Assistant Store Manager

Kmart, Sears Holding
Jacksonville, IL
03.1987 - 08.1995
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Education

GED -

Franklin High School
Franklin, IL

Skills

  • Multi-unit management
  • Leadership skills
  • Human Resource Management
  • Strategic Planning
  • Financial Management
  • Leadership Development
  • Operational improvement
  • Team Building Practices
  • Goal Setting and Performance Metrics
  • Staff Development
  • Policies and Procedures
  • Customer Relations
  • Policy Enforcement
  • Productivity Improvements
  • Budget Management
  • Compliance Monitoring

Accomplishments

  • Cato Fashions: January 2020, #1 District for highest increase to LY sales (in company). August 2023, ranked in Region at #2 lowest shrink and #1 DM for consistent LP controls; DM quarterly audits aligning with LP audit scores.
  • Stage Stores: 2014 fiscal year, #2 in Region, #7 in Company for overall District financial performance. District landed in top 10% of company for low shrink % for the year.
  • Bath and Body Works: Field Leadership Signature winner 2005 & 2010, top 50 in company, per sales volume group, based on performance of sales to plan & LY, payroll and inventory controls. Reflection Award Winner for Region 2007 & 2010, nominated and selected by DM group of the Region for upholding and promoting core company values. 2011 Labor Task Force member for Home Office; Corporate selected 18 Store Managers, from 1800 stores, to identify and implement solutions on how to use allotted payroll more productively in stores, having stronger control over this company expense. 2008 & 2010 Acting DM for district for 3 months each. Successful stretch assignments to gain multi-unit experience. Sales, conversion and morale increased both times while in this Acting role.

Employment Gaps explained

  • 1/2017 - 5/2017 Reorganization of rue21 eliminated my position effective 1/2017. All DM's that were displaced, this round, were given severance pay that more than covered the few months while I searched for employment.
  • 2/2024 - current Reorganization at Cato, DM displacement effective 2/2014. I have been receiving unemployment while I look for employment. In addition to job searching, I have been caregiver to my father, who is back to good health.

Timeline

District Manager

Cato Fashions
08.2019 - 02.2024

Market Manager

LensCrafters
05.2017 - 08.2019

District Manager

Rue21
01.2015 - 01.2017

District Manager - IL, WI, MN, IA, MO

Stage Stores
09.2011 - 01.2015

Store Manager, Acting District Manager

Bath and Body Words
01.2000 - 09.2011

Tire and Lube Express Manager

Walmart
09.1999 - 07.2000

Assistant Store Manager

Walmart
08.1995 - 09.1999

Assistant Store Manager

Kmart, Sears Holding
03.1987 - 08.1995

GED -

Franklin High School
Connie Rawlings