Open To Work
Connie Reineke
Texas Western Hospitality
Waco,TX
Work Preference
Desired Job Title
Director of Convention Sales- DualSales Manager
Location Preference
Remote
Important To Me
Flexible work hoursWork from home option
31
years of professional experience
Dynamic Director of Convention Sales with a proven track record in optimizing processes and enhancing customer satisfaction. Expertise in strategic planning and relationship building, driving revenue growth through effective negotiation and team development.
Seasoned professional with 20 years of experience in convention sales and hospitality management. Skilled in decision-making and communication, successfully fostering high-performing teams and implementing innovative customer service protocols to improve satisfaction ratings and drive operational efficiency.
Work History
Director of Convention Sales- Dual
20 Years- Responsibilities were mostly in Convention Sales with a high degree of success for the two hotels and the Convention Center.
- Oversaw budget management, optimizing resource allocation to achieve financial targets and minimize costs.
- Collaborated with cross-functional teams to streamline processes, resulting in increased productivity and reduced turnaround times.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Sales Ability to bring in new business to our two hotels and the Convention Center and often other hotels.
Sales Manager
10 Years 7 Months- Developed and executed sales strategies to drive revenue growth.
- Established and maintained relationships with key clients to enhance customer loyalty.
- Analyzed market trends to identify new business opportunities and adjust sales tactics.
- Implemented multiple year contracts that the company had not considered previously.
- Implemented CRM systems to streamline sales processes and enhance data management.
- Negotiated contracts with clients, ensuring favorable terms that maximized profit margins.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
- Marketing Research
Skills
Relationship building
Strategic planning
Verbal and written communication
Decision-making
Creativity and innovation - came up with my new innovative ideas to bring in he public & groups to the hotel and oversaw them all.
Accomplishments
- Achieved Sales results through effectively researching possibilities through out the state, onsite sales calls to key potential clients.
- Was able to get new Association & other larger clients into the hotels that they were unable to previously.
- Implemented multiple year contrats
- On the side: Implemented events that drew in local people into the hotel for plays, murder mysteries, art shows and Valentines Day specials with horse drawn carriages.
Affiliations
Meeting Professional International
Society of Government Management Professionals
Executive Management International
Interests
Volunteering for community initiatives to give back to local communities and make a positive impact.
I participate in low-impact exercises to strengthen core muscles.
Avid Reader
Learning new cooking techniques and expanding my culinary skills.
Road Trips
I enjoy cooking for friends and family gatherings.
Fashion and Style
Timeline
Director of Convention Sales- Dual
Texas Western Hospitality
07.2003 - 07.2023Read More
Sales Manager
Stevens Publishing
03.1992 - 10.2002Read More
Kansas City Kansas Community College
from Marketing Research
Read More