Open To Work
Connie Scheidt Montalvo
Monee
Summary
Dynamic individual with hands-on experience in all aspects of transportation, strong talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
32
32
years of professional experience
Work History
Customer Service/ Data entry
Amazing Trucking/ Dassler Logistics
Louisville
01.2014 - Current
- Order entry for family business (no full time position)
- Fulfilled warehouse duties including order entry, phone support, shipping, and picking.
- Managed OTR dispatch by coordinating driver schedules for timely loading and unloading.
- Processed settlements and maintained hours of service (HOS) records for OTR drivers.
- Conducted audits of driver logs and recorded compliance information.
- Supervised audits of rail invoices, tracked equipment repairs, and ensured accurate equipment tracking as Equipment Supervisor (Dec 2015 to present).
- Managed audits of bills, coordinated equipment repairs, and maintained log entries for safety and compliance as Logistics Equipment Manager (Dec 2015 to present).
Customer Service Manager
FORE Transportation
Edison
01.2012 - 01.2013
- Resolved customer inquiries and complaints, enhancing customer satisfaction.
- Acted as customer liaison for NJ dispatch and terminal operations, facilitating effective communication.
- Managed the logistics to meet customer demands
- Assisted VP Operations in managing remote NJ business unit and coordinating special projects.
- OFFICE CLOSED
Dispatch/Customer Service Manager/Accounting Manager
Pride Logistics/ Interdom Partners
Palos Heights
01.1994 - 01.2011
- Managed all customer billing, accounts receivable, trade payables, and driver payroll
- Supported dispatch operations during staffing shortages, ensuring continuity of service
- Supervised the domestic customer service team managing all aspects of the logistics for customer base
- Acted as the company's only bilingual Spanish/English customer service representative.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Resolved client conflicts swiftly, preserving key accounts by addressing difficult issues professionally
- Negotiated favorable rates with outside vendors, reducing costs for the company and customers
- Monitored and evaluated customer requirements to achieve desired delivery time and on time performance
- Managed base of reliable draymen to support customer needs
- Managed the tracking and tracing of my departments freight
- Limited the loss of revenue through attention to detail and tracking of metrics
- Monitored weekly, monthly and quarterly reports listing driver payroll figures and client track records of payables and receivables
- Reviewed and authorized fuel transactions for Comchex and Comdata to ensure accuracy
- Verified details of transactions, including funds received and total account balances.
- Processed and deposited third-party checks into company accounts to maintain cash flow
- Generated and distributed daily reports for VP of Marketing and sales
Education
EPA Certified in HVAC - Customer service relations
Esco Institute
01-2013
Certified Human Resources -
01-2013
Certified Workers Law/Employment -
01-2013
Certified How to deal with difficult people -
01-2013
Certified Nail Tech -
Academy of Nail Tech
Tinley, IL01-2001
Continuing education -
Moraine Valley
Palos Heights, ILPsychology classes - towards major
Seton Hall University
So. Orange, NJHigh School - college prep courses, Co-Op Education work study program for work study applications
Long Branch High School
Skills
- Accounting Knowledge
- Microsoft Word
- Flexible and adaptable
- Computer skills
- Customer relations
- Task prioritization
- Clerical support
- Problem resolution
- HVAC and Nail tech license
- Basic math
- Attention to detail
- Microsoft office
Area Of Expertise
- Strong Organizational Skills
- Accounting Knowledge
- Fast and accurate Data Entry
- Vendor/Client Relations
- Complaint handling & Resolution/ Creative problem solving
- Adaptive Team Player
- Extensive knowledge of Logistics
- Bilingual Speak Spanish/ English
Timeline
Customer Service/ Data entry
Amazing Trucking/ Dassler Logistics
01.2014 - Current
Customer Service Manager
FORE Transportation
01.2012 - 01.2013
Dispatch/Customer Service Manager/Accounting Manager
Pride Logistics/ Interdom Partners
01.1994 - 01.2011
EPA Certified in HVAC - Customer service relations
Esco Institute
Certified Human Resources -
Certified Workers Law/Employment -
Certified How to deal with difficult people -
Certified Nail Tech -
Academy of Nail Tech
Continuing education -
Moraine Valley
Psychology classes - towards major
Seton Hall University
High School - college prep courses, Co-Op Education work study program for work study applications
Long Branch High School