Summary
Overview
Work History
Education
Skills
Timeline
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Cedtrice Cobbins

Berwyn,IL

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

9
9
years of professional experience

Work History

Customer Service/ Data Entry

Dovenmuehle Mortgage Inc.
08.2020 - 05.2024
  • Maintain 80% availability to answer inbound ACD telephone calls
  • Task each department with the appropriate research requests or inquiries
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Proofread and edited documents to correct errors.
  • Executed data verification to ensure expedient error detection.

Engager / Sales

LEE LECHT HARRISON
08.2018 - 07.2020
  • Reaching out to Candidate's who previously lost their job to connect them with hand-picked job leads and introductions.
  • Assist with Linked in and resume reviews on social media that could help produce interviews.
  • Provide a company website that includes learning activities and business information.
  • Connect candidates to career coaches to assist with entrepreneurship and retirement programs.

Mail Extractor

JP Morgan Chase/ Adecco Staffing Temp
05.2018 - 07.2019
  • Preparing batches of work by extracting checks and remittances from envelopes.
  • Inputting data into the system while following standard operating procedures and customer specific instructions for processing.
  • Operating imaging/Extraction Equipment.
  • Verifying Negotiability of checks though customer specific instructions for processing.
  • Re-associating check images to corresponding material while validating images.

Cashier

Jewels Osco
11.2015 - 04.2017
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

Michele Clark Magnet School
Chicago, IL
06.2017

Skills

  • Microsoft Office
  • Call center experience
  • Customer Focus
  • Complaint Handling
  • Inbound and Outbound calling
  • Quality assurance controls
  • Excellent time management skills
  • Technologically savvy

Data analytics

Timeline

Customer Service/ Data Entry

Dovenmuehle Mortgage Inc.
08.2020 - 05.2024

Engager / Sales

LEE LECHT HARRISON
08.2018 - 07.2020

Mail Extractor

JP Morgan Chase/ Adecco Staffing Temp
05.2018 - 07.2019

Cashier

Jewels Osco
11.2015 - 04.2017

High School Diploma -

Michele Clark Magnet School

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Cedtrice Cobbins