Connie Serrano
Summary
Detail-oriented housekeeping professional with expertise in cleaning protocols and inventory management. Proven track record in enhancing guest satisfaction through effective team training and operational efficiency.
Overview
26
26
years of professional experience
Work History
Housekeeper
Rosa Segura Cleaning Service
Mason, Texas
03.2025 - Current
- Maintained cleanliness and organization of guest rooms and common areas.
- Managed laundry services including washing, drying, and folding linens.
- Ensured proper sanitation of bathrooms and kitchen areas daily.
- Assisted with inventory management of cleaning supplies and equipment.
- Conducted deep cleaning tasks during off-peak hours to enhance guest experience.
- Trained new housekeeping staff on proper cleaning procedures and safety standards.
- Reported maintenance issues to ensure prompt resolution for guest satisfaction.
- Collaborated with front desk staff to accommodate guest requests effectively.
Housekeeper
Budget Inn & Suites
San Angelo, Texas
02.2025 - 03.2026
- Maintained cleanliness and organization of guest rooms and common areas.
- Managed laundry services including washing, drying, and folding linens.
- Ensured proper sanitation of bathrooms and kitchen areas daily.
- Assisted with inventory management of cleaning supplies and equipment.
- Collaborated with front desk staff to accommodate guest requests effectively.
- Conducted deep cleaning tasks during off-peak hours to enhance guest experience.
- Trained new housekeeping staff on proper cleaning procedures and safety standards.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Reported maintenance issues to ensure prompt resolution for guest satisfaction.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Housekeeping Supervisor
Brady West Nursing Home
Brady, Texas
02.2000 - 02.2026
- Supervised daily cleaning operations in resident living areas and common spaces.
- Trained staff on proper cleaning techniques and safety protocols.
- Coordinated schedules to ensure adequate housekeeping coverage throughout the facility.
- Inspected work areas for cleanliness and compliance with health standards.
- Managed inventory of cleaning supplies and equipment for efficiency.
- Assisted with orientation of new housekeeping staff to facility policies.
- Resolved resident concerns related to cleanliness and maintenance promptly.
- Collaborated with nursing staff to maintain a hygienic environment for residents.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Education
High School Diploma -
Llano High School
Llano, TX02-1988
Skills
- Cleaning protocols
- Inventory management
- Laundry operations
- Training staff
- Maintenance reporting
- Customer service
- Scheduling coordination
- Health compliance
- Attention to detail
- Operation efficiency
- Time management
Timeline
Housekeeper
Rosa Segura Cleaning Service
03.2025 - Current
Housekeeper
Budget Inn & Suites
02.2025 - 03.2026
Housekeeping Supervisor
Brady West Nursing Home
02.2000 - 02.2026
High School Diploma -
Llano High School