Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Smith

Memphis,TN

Summary

Dynamic and results-driven professional with extensive experience at FedEx, excelling in problem-solving and customer service. Proven track record in processing Dangerous Goods and ensuring compliance with regulations. Adept at utilizing EOPS and Citrix to enhance operational efficiency while maintaining a positive attitude in high-pressure environments.

Overview

24
24
years of professional experience

Work History

Sr. IDA Agent

FedEx
06.2024 - Current

Work with

Air Expedite,

Select Office,

CBP,

GOCC,

FMC,

Sales Rep.

For the clearance and movement of Custom Critical and other FedEx services.

Maintain RKN's checking temps and releasing when clear.

IDA Agent

FedEx
Memphis, TN
11.2023 - Current
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings.
  • Track freight and call Ramp Agents when loaded in the Hwt. Zones.

DG Agent

FedEx
Memphis, TN
02.2003 - 06.2023

Processed Dangerous Goods.

Maintained proper separation and of incompatible DG.

Submitted the proper paperwork to FTN and CBP.

Scan the cage and all the areas the DG was staged for clearance.

When called on created the proper labels when the shipment did not receive clearance and sent it back for returns.

Set up the line for the night with baggage carts.

And at the end of the night reset the line for the next sort.

DG AGENT

FedEx
Memphis, TN
02.2002 - 02.2003

Worked with Dangerous Goods.

Processed and loaded DG ULDs for the DTW, GRR, FNT flts.

Assigned the DG in the computer for the Flight manifest for the pilots.

Showed the DG ULDs to the pilots at the flights.

Also drove the baggage carts into the Super hub and unloaded the Non-Cons.

Worked with the US mail.

Took care of the rollover freight and took it to the Bypass lots.

Education

High School Diploma -

Turrell High School
Turrell, AR

Skills

    Problem-solving skills

    Positive attitude

    Customer service and care

    Problem-solving

    Working with EOPS

    Working with Citrix

    Working with Trams

    Working with Customs

Timeline

Sr. IDA Agent

FedEx
06.2024 - Current

IDA Agent

FedEx
11.2023 - Current

DG Agent

FedEx
02.2003 - 06.2023

DG AGENT

FedEx
02.2002 - 02.2003

High School Diploma -

Turrell High School