Connie Snyder
Miami,USA
Summary
General Office Worker with over 10 years in an Office environment. Wishing to utilize skills and experience to fill the positions of Data Entry Clerk.
Overview
37
37
years of professional experience
Work History
Processing Clerk
CGI Federal Passport Agency
Miami, FL
12.2015 - 01.2018
- Performed clerical and manual functions under supervision of Contract Management Team to support contract processes.
- Operates various office equipment and machinery in the preparation, processing and mailing of passports and passport-related documents.
- Utilizes the current TDIS-PD and PRISM computer operating system to include document preparation, creation of document batches, document imaging (Scanning) and reviewing retrieval of individual application information, Data Entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes.
- Conducted quality checks on standard fee information for individual applications to maintain compliance and accuracy.
- Operates various office equipment and machinery in the preparation, processing and mailing of passports and passport related documents.
- Inserted and retrieved application packages from filing systems to maintain organization.
- Performs cashiering duties on occasion.
Registration Clerk
Career USA
Miami, FL
11.2015 - 11.2015
- Assisted with input and maintained all student data into the student information systems.
- Assisted with the collection of applications for Seminars and completeness and followed up regarding necessary supporting Documents.
- Processed registrations efficiently to enhance client onboarding experience.
- Maintained accurate and organized records using database management systems.
- Assisted clients with inquiries, providing exceptional customer service and support.
Customer Service Rep.
Active Networks (Homebased Business)
Miami, FL
02.2015 - 03.2015
- Assisted customers with camping reservations at campgrounds and state parks nationwide, ensuring a smooth booking experience.
- Scripted material, policies, guidelines and procedures and helped troubleshoot issues and answer questions.
- Resolved customer inquiries through various communication channels, ensuring satisfaction and timely support.
- Maintained comprehensive knowledge of products and services to provide accurate information to customers.
- Documented customer interactions in CRM software to streamline support processes and enhance service delivery.
Customer Service Rep.
Arise (Homebased Business)
Miami, FL
08.2014 - 11.2014
- Answered inbound calls assisting with product inquiries and returns/exchanges.
- Managed high volume of over 150 inbound calls daily.
- Provided merchandise suggestions for alternatives.
- Responded to customer inquiries regarding item sizing, color, material, dimensions, warranties, and shipping, providing accurate information to facilitate purchasing decisions.
General Office Worker
FCI Federal/ Perot Gov. Services
Miami, FL
01.2006 - 01.2012
- Welcomed clients upon arrival at the office.: prepared registration with Naturalization Officer appointment
- Prepared and distributed Naturalization Certificates to clients
- Utilized IBIS to conduct background checks on client names
- Maintained all filing on client records
Customer Service Representative
Arise (Homebased Business)
Miami, FL
01.1998 - 01.2005
- Assisted customers in resolving product inquiries to enhance satisfaction.
- Processed new orders, existing orders, returns, and replacements to ensure timely fulfillment.
- Transferred inbound calls to designated internal support departments for efficient handling.
Operator
Bellsouth
Miami, FL
01.1981 - 01.1997
- Responded to inbound calls from customers requesting directory assistance, ensuring accurate information delivery.
- Placed emergency calls and dialed telephone numbers for customers.
- Assisted with special request and equipment problems, issued credits and recorded billing data as needed.
- Processed and mailed customer telephone bills to ensure timely delivery. posted payments to accounts.
Education
Certificate - Business Software
Miami Lakes Tech.
Miami Lakes, FL01-1998
Diploma - undefined
Miami Carol City Senior High School
Miami, FL01-1974
Skills
- Data entry
- Clerical expertise
- Filing systems
- Searching records
- Typing speed 45 WPM
- Multitasking in software
- Administrative skills
- Communication systems
Languages
English
Full Professional
Timeline
Processing Clerk
CGI Federal Passport Agency
12.2015 - 01.2018
Registration Clerk
Career USA
11.2015 - 11.2015
Customer Service Rep.
Active Networks (Homebased Business)
02.2015 - 03.2015
Customer Service Rep.
Arise (Homebased Business)
08.2014 - 11.2014
General Office Worker
FCI Federal/ Perot Gov. Services
01.2006 - 01.2012
Customer Service Representative
Arise (Homebased Business)
01.1998 - 01.2005
Operator
Bellsouth
01.1981 - 01.1997
Diploma - undefined
Miami Carol City Senior High School
Certificate - Business Software
Miami Lakes Tech.