Connie Straker
Litchfield Park,AZ
Summary
Comprehensive Property Claims Adjuster with outstanding customer service skills. In-depth experience completing assigned claims promptly and accurately. Analytical and innovative with first-rate problem-solving abilities. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Property Claims Adjuster
USAA
04.2023 - Current
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Prepared sketch of floor plans and entered data into Xactimate to develop line-by-line item costs of damages.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Associate Property Adjuster
USAA
06.2021 - 03.2023
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Entered data into Xactimate to develop line-by-line item costs for contents replacement
- Adjusted simple contents claims, pay/close within 24 hours, file authority $5000
- PULSE team representative - advocate for peers by building trust, referring concerns to leadership.
Customer Service Rep 1, Customer Loyalty Group
AT&T
11.2020 - 06.2021
Senior Sales Manager
Pointe Hilton Squaw Peak Resort
06.2018 - 08.2020
- Connected with prospects through trade shows, cold calling and local-area networking.
- Investigated competitive landscape to anticipate negative business impacts.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
National Sales Manager
The Wigwam
08.2013 - 06.2018
- Connected with prospects through trade shows, cold calling and local-area networking.
- Investigated competitive landscape to anticipate negative business impacts.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Achieved sales goals and service targets by cultivating and securing new customer
Education
Weather Technology
US Air Force
CVENT Professional Supplier Certification
Weather Technology
University of Maryland - Baltimore County
Baltimore, MDSkills
- Claims Investigation
- Policy Interpretation
- Excellent people skills
- Excellent time management skills
- Property Damage Assessment
- Coverage Assessment
- Active Listening
- Settlement Negotiations
- Customer service and support
- Effective Communication
- MS Office
- Attention to Detail
- Problem-Solving
- Xactimate; ClaimsX Video Collaboration; HOVER; SettleAssist
- Guidewire Claims Center
Websites
Accomplishments
- Actively licensed in all states (excluding WY); Designated home state TX
- Achieved 95% MSAT (member satisfaction) score (average 50+ surveys annually)
- Certificates of appreciation from US Government Entities (US Army/US Air Force); 2020
- Exceeded sales revenue goals (125% average), last achieved Q4 2019
- Manager of Quarter/Year nomination/award, 2015-2020
Timeline
Property Claims Adjuster
USAA
04.2023 - Current
Associate Property Adjuster
USAA
06.2021 - 03.2023
Customer Service Rep 1, Customer Loyalty Group
AT&T
11.2020 - 06.2021
Senior Sales Manager
Pointe Hilton Squaw Peak Resort
06.2018 - 08.2020
National Sales Manager
The Wigwam
08.2013 - 06.2018
Weather Technology
US Air Force
CVENT Professional Supplier Certification
Weather Technology
University of Maryland - Baltimore County
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