Connie Strickland
Talladega
Summary
Proficient in customer relationship management and team leadership. Developed impactful training programs and promotional strategies that significantly boosted sales and improved team effectiveness. Ready to leverage expertise to drive operational success and enhance client satisfaction.
Overview
16
16
years of professional experience
1
1
Language
Work History
Assistant Store Manager
Popeyes® Louisana Kitchen
01.2024 - 06.2026
- Trained staff on customer service best practices, enhancing team performance and satisfaction.
- Developed and implemented training programs focused on customer service excellence, resulting in improved team effectiveness and client interactions.
- Managed inventory control, optimizing stock levels and reducing waste.
- Developed and implemented targeted promotional strategies to drive sales growth and increase store presence.
Assistant Production Coordinator
New South Express
06.2023 - 01.2024
- Analyzed workflow processes and coordinated daily production schedules to maximize efficiency and meet established project timelines.
- Monitored stock levels and coordinated material procurement to ensure uninterrupted production flow.
- Engaged with cross-functional teams to improve communication channels and troubleshoot production-related problems.
- Evaluated and refined quality control measures to maintain high product standards and meet compliance requirements.
Technical Support Engineer
Amtek LLC
04.2015 - 03.2022
- Diagnosed and addressed technical issues in software and hardware for a variety of client systems, ensuring optimal functionality.
- Applied advanced diagnostic techniques to identify and rectify complex technical challenges, ensuring optimal functionality.
- Collaborated with cross-functional teams to enhance system performance and user satisfaction.
- Developed engaging training materials and led interactive workshops to strengthen staff expertise in technical solutions.
Assistant Store Manager
Sonics Drive In
06.2010 - 06.2015
- Implemented promotional strategies to drive sales and improve store visibility.
- Streamlined scheduling processes, improving labor efficiency and coverage during peak hours.
- Trained staff on customer service best practices, enhancing team performance and satisfaction.
- Conducted regular staff evaluations, providing constructive feedback for skill development.
Education
High School Diploma -
Horseshoe Bend
New Site, AL05-2009
Skills
- Operational efficiency
- Client relations
- Problem-solving
- Customer experience
- Team leadership
- Performance enhancement
- Issue analysis
Accomplishments
- Strong work ethic; started as a car-hop at Sonics. Worked to achieve what I wanted in the company, while striving to maintain work ethic, as well as customer excellence.
- Amtek LLC: Started as a Terminator. Terminating the following; 8gauge-32 gauge wires. Moved up to quality which checked and maintained quality of product. Afterwards, I worked toward becoming a Technical Engineer, which created, diagnosed, and inspected new/older Die-Assemblies, as well as checking up on the operators on the floor, to ensure the machines were functioning properly.
- NSE: Started as a tugger driver(small lift) for the production line, slowly moving my way up to PR role, which was the assistant manager, helping maintain work flow, inventory, etc.
- Popeyes: Walked in through the door as an Assistant Store Manager, from there, I devised new ways to move product, as well as training new, or rehired employees to further boost sales rates, and advertise new products.
Languages
English
Full Professional
Interests
I greatly enjoy crocheting in my spare time, or painting, as well as doing diamond arts!!
Timeline
Assistant Store Manager
Popeyes® Louisana Kitchen
01.2024 - 06.2026
Assistant Production Coordinator
New South Express
06.2023 - 01.2024
Technical Support Engineer
Amtek LLC
04.2015 - 03.2022
Assistant Store Manager
Sonics Drive In
06.2010 - 06.2015
High School Diploma -
Horseshoe Bend