Connie M. Valdez
San Diego,CA
Summary
Detail-oriented administrative and program support professional with experience coordinating daily operations, maintaining accurate records, communicating requirements, supporting supervisors, and promoting safe and compliant work environments. Experienced in following established safety guidelines and emergency procedures, supervising youth programs, maintaining confidential documentation, coordinating schedules and logistics, and communicating effectively with diverse personnel. Demonstrated ability to identify and address operational needs, manage competing priorities, and support organizational policies and procedures. Bilingual in English and Spanish with strong communication, organization, documentation, and problem-solving skills.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Front Office/Dental Receptionist
Terra Nova Family Dentistry
10.2025 - Current
- Facilitate clear communication among dentists, dental assistants, patients, and office personnel to enhance daily operations and ensure proper care coordination.
- Compile and verify insurance claim forms, patient documentation, and related records with emphasis on accuracy and adherence to established office procedures.
- Facilitate patient completion of essential medical forms and documentation, delivering clear explanations of procedural and administrative details.
- Oversee telephone communications, directing inquiries to appropriate personnel and delivering accurate office information while upholding professional customer service standards.
- Support billing and payment processes requiring precise records, prompt processing, and meticulous attention to detail.
- Delivering treatment plans to patients addressing questions and discussing financial options
Accounting/ Receptionist (Secretarial)
Paragon Accounting
12.2021 - 04.2025
- Executed management of accurate records, files, forms, reports, correspondence, and electronic data to support daily operations and established administrative procedures.
- Compiled and refined reports, presentations, correspondence, and other documentation demanding precision, organization, and attention to detail.
- Streamlined filing systems and data entry/retrieval processes to enhance timely access to accurate organizational information.
- Managed calendars, meetings, travel appointments, and logistics for staff and organizational activities.
- Sustained organized work areas, overseeing office equipment and supplies to enhance workplace efficiency.
- Safeguarded confidential files and departmental forms while adhering to established procedures for managing sensitive information.
- Prepared agendas and distributed materials for meetings to enhance productivity. Tracked follow-up items to ensure timely completion of tasks. Supported supervisors and coworkers with special projects to meet organizational goals. Assisted in daily operational requirements to maintain efficiency within teams.
- Conveyed instructions and information to supervisors, staff, clients, and public to ensure timely completion of assigned activities.
Teen Staff Leader
YMCA
05.2017 - 01.2019
- Directed and guided groups of approximately 30–50 teenagers while ensuring a safe, structured, and supportive program environment.
- Executed youth programs and activities while ensuring compliance with established safety guidelines, organizational policies, and contractual requirements.
- Adhered to established emergency procedures while responding effectively to safety-related situations to protect participants and ensure a controlled environment.
- Articulated safety expectations, program requirements, and operational information to participants, parents, school officials, and coworkers.
- Facilitated guidance and support during challenging situations, fostering safe behavior and a positive environment.
- Facilitated daily program activities while balancing supervision responsibilities, administrative requirements, and participant needs.
Education
32 Credits Earned - General Studies
San Diego City College
San Diego, CA12.2016
18 Credits Earned - General Studies
La Mesa Community College
San Diego, CA05.2013
High School Diploma -
Olympian High School
Chula Vista, CA06.2012
Skills
- HIPAA compliance
- Accounts receivable
- Dental terminology
- Insurance verification
- Insurance billing
Core Qualifications
- Workplace Safety Support • Safety & Policy Compliance • Hazard Awareness • Emergency Procedures • Program Support •Documentation & Records Management • Reports & Forms • Data Entry & Retrieval • Scheduling & Logistics • Training/Program Support •Communication & Coordination • Confidential Records • Problem Solving • Time Management • English/Spanish Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office/Dental Receptionist
Terra Nova Family Dentistry
10.2025 - Current
Accounting/ Receptionist (Secretarial)
Paragon Accounting
12.2021 - 04.2025
Teen Staff Leader
YMCA
05.2017 - 01.2019
High School Diploma -
Olympian High School
18 Credits Earned - General Studies
La Mesa Community College
32 Credits Earned - General Studies
San Diego City College