Connie VanPelt
Pennington Gap,VA
Summary
Dedicated food service manager with several years of experience overseeing staff and operations for the field. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Specializing in crafting high-quality wraps, salads, and other food items in a fast-paced deli environment. Excellent trainer with solid background in retail service and sales. Seeking to dedicate many years of experience to a challenging Deli Manager position.
Overview
26
26
years of professional experience
Work History
Deli Manager
Food Country Usa
Duffield, Virginia
08.2018 - 02.2019
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Monitored daily sales reports to maximize profitability.
- Maintained accurate records of inventory and product ordering cycles.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Performed periodic audits of cash registers for accuracy in transactions and pricing.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Prepared and led food service training programs to teach staff various tasks.
- Collaborated with other departments within the store to ensure smooth operations.
- Delegated work to staff, setting priorities and goals.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Established policies and procedures for the safe storage and rotation of food products.
- Organized special events such as tastings or cooking demonstrations at the store level.
- Distributed food to service staff for prompt delivery to customers.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Resolved customer complaints in a professional manner.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Oversaw food preparation, production and presentation according to quality standards.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Enforced company policies and procedures while maintaining a positive work environment.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Assisted in developing marketing strategies that would increase sales in the deli department.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Created effective marketing promotions to improve business.
- Implemented cost-saving measures such as portion control, waste management.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Created promotional displays to attract customers to the deli section.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Explained goals and expectations required of trainees.
- Prepared workstations with ingredients and tools to increase efficiency.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Priced and ordered food products, kitchen equipment, and food service supplies.
Waitress
Annies cafe
Big Stone Gap, Virginia
01.2017 - 08.2018
- Answered questions about menu items, ingredients, and pricing.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Assisted other wait staff members in times of heavy customer traffic.
- Responded to ad hoc cleaning duties at end of shift.
- Bussed tables as needed during peak hours.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Presented menus and answered questions regarding items.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked back with customers throughout meal service to ensure satisfaction.
- Processed payments accurately using cash registers or POS systems.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Prepared checks accurately and processed payments promptly.
- Informed customers of daily specials and signature menu items.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Prepared checks, itemizing total meal costs and taxes.
- Communicated daily specials to customers.
- Filled condiments and napkin containers during slack periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Performed basic math calculations when computing bills for customers' meals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Stocked service areas with supplies during slow periods.
- Greeted customers and provided menus.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took orders for food and drinks and delivered them to guests.
- Developed positive relationships with regular customers through friendly conversation.
- Organized take-out orders efficiently according to customer requests.
- Served food and beverages to patrons and confirmed complete orders.
- Provided accurate change for cash transactions using a cash register system.
- Presented food and beverages to guests at tables.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Set up tables in between patrons to reduce wait times.
- Replenished beverages when necessary.
Store Associate
Hallmark
Big Stone Gap, Virginia
09.2016 - 01.2017
- Assisted customers with product selection, pricing and availability.
- Maintained records related to sales for store management.
- Organized store by returning merchandise to proper areas and restocked displays.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Demonstrated excellent customer service skills at all times.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
Store Associate Fill in 1 and 2 Assistant Manager
Cato Fashions
Big Stone Gap, Virginia
08.2013 - 05.2016
- Addressed customer questions and concerns regarding products and services.
- Solicited sales from customers by identifying product needs and locating merchandise.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Greeted customers to determine wants or needs.
- Improved customer service feedback scores through outstanding service.
- Verified accuracy of promotional signs within store environment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Cleaned shelves, counters and tables to maintain organized store.
- Processed returns and exchanges according to company policy.
- Answered incoming calls regarding product inquiries or orders.
- Handled returns and exchanges according to company policies.
- Maintained records related to sales for store management.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Followed loss prevention guidelines to deter theft.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ensured the cleanliness and tidiness of the store.
- Operated scanning equipment for price checks and stock replenishment.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
- Assisted customers with product selection based on their needs and preferences.
- Addressed customer complaints in a professional manner.
- Demonstrated excellent customer service skills at all times.
- Provided cash register operations and handled customer payments.
- Prepared merchandise for purchase or rental.
- Monitored employee performance to ensure adherence to company standards.
- Assisted customers with product selection, pricing and availability.
- Assisted with loading and unloading deliveries from vendors.
- Answered telephone to give callers store information and look up order details.
Bookkeeper
D & J Railroad Cont.
Dryden, Virginia
03.1993 - 01.2013
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Provided support during external audits by preparing necessary documents and answering inquiries.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Performed month-end closing activities.
- Processed payroll for employees, including calculating wages, deductions, and issuing payments.
- Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
- Posted journal entries to the general ledger system accurately and timely.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Prepared financial statements, including balance sheets and income statements, for review by management.
- Maintained and reconciled general ledger accounts.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Handled sensitive financial information with confidentiality and integrity.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Managed accounts payable and receivable, improving cash flow management.
- Prepared and processed payroll.
Skills
- Worker scheduling
- Merchandise replenishment
- Customer complaint handling
- Staff training
- Point-of-sale system
- Merchandising strategies
- Customer service
- Employee supervision
- Promotional sales
- Waste reduction
- Team direction
- Cost controls
- Catering support
- Product rotation
- Sanitation standards
- Menu planning
- Cleaning & sanitation
- Deli product packaging
- Sales promotion
- Display upkeep
- Catering services
- Food safety compliance
- Ordering supplies
- Inventory management
Timeline
Deli Manager
Food Country Usa
08.2018 - 02.2019
Waitress
Annies cafe
01.2017 - 08.2018
Store Associate
Hallmark
09.2016 - 01.2017
Store Associate Fill in 1 and 2 Assistant Manager
Cato Fashions
08.2013 - 05.2016
Bookkeeper
D & J Railroad Cont.
03.1993 - 01.2013