Dedicated professional with excellent customer service, time management and organizational skills. Seeking an opportunity to complete time sensitive tasks effectively within a clerical setting.
Overview
9
9
years of professional experience
Work History
Patient Care Specialist
Austin Geriatric Specialist
07.2022 - 12.2022
Assist with referrals, progress notes, medical records, and prior authorization
Created patient charts and verified insurance
Applied appropriate CPT/ ICD 9 codes to patients charts
Answered incoming calls, recorded messages, directing calls to the correct parties.
Case Management Assistant
St. David’s North Austin Medical Center
02.2022 - 06.2022
Maintained accurate records of all case notes, progress reports and other documentation related to the client
Evaluated client needs and provided appropriate referrals to community agencies
Assisted with obtaining the appropriate durable medical equipment
Provided resources, on a case-by-case basis for patients and families
Assisted with referrals and safe discharge planning.
Clinical Lab Technician
Baylor Scott and White
Round Rock, TX
10.2015 - 09.2021
Collect and process blood and other laboratory specimens
Perform analysis on specimens for accuracy
Input results into Laboratory computer operations
Ordered, Stocked Laboratory Inventory
Trained Lab Students to be successful
Provide quality innovative care to patients with a cheerful disposition.
Certified Nursing Assistant (CNA)
New Hope Manor
05.2014 - 10.2015
Assist RN's and LPN's as delegated
Observed and reported changes in patient's condition to the nurse
Maintained patient's charts and confidential files
Hands-on experience caring for patients
Accurate vitals for patients
Provided quality care for patients such as feeding, bathing, and daily care
Build a relationship with patients and family members while providing care.
Education
Diploma - Bachelor of Science Social Psychology
Park University
12.2022
Diploma - Associate of Science Social Psychology
Park University
12.2020
Certificate - Clinical Lab Tech
Austin Community College
08.2015
Certificate - CNA
New Hope Manor
03.2014
Diploma - High School
George Washington Carver HS
05.1986
Skills
Proficient in Microsoft Excel
Microsoft Suite
Word
Google Suite, Docs
Customer Support
Documentation and Reporting
Gathering Information
Verbal and Written Communication
Appointment Scheduling
Building great Rapport
Cultural Awareness and Sensitivity
Work well under pressure
Timeline
Patient Care Specialist
Austin Geriatric Specialist
07.2022 - 12.2022
Case Management Assistant
St. David’s North Austin Medical Center
02.2022 - 06.2022
Clinical Lab Technician
Baylor Scott and White
10.2015 - 09.2021
Certified Nursing Assistant (CNA)
New Hope Manor
05.2014 - 10.2015
Diploma - Bachelor of Science Social Psychology
Park University
Diploma - Associate of Science Social Psychology
Park University
Certificate - Clinical Lab Tech
Austin Community College
Certificate - CNA
New Hope Manor
Diploma - High School
George Washington Carver HS
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