Connie Walker
Cedar Park,Texas
Summary
Dedicated professional with excellent customer service, time management and organizational skills. Seeking an opportunity to complete time sensitive tasks effectively within a clerical setting.
Overview
9
9
years of professional experience
Work History
Patient Care Specialist
Austin Geriatric Specialist
07.2022 - 12.2022
- Assist with referrals, progress notes, medical records, and prior authorization
- Created patient charts and verified insurance
- Applied appropriate CPT/ ICD 9 codes to patients charts
- Answered incoming calls, recorded messages, directing calls to the correct parties.
Case Management Assistant
St. David’s North Austin Medical Center
02.2022 - 06.2022
- Maintained accurate records of all case notes, progress reports and other documentation related to the client
- Evaluated client needs and provided appropriate referrals to community agencies
- Assisted with obtaining the appropriate durable medical equipment
- Provided resources, on a case-by-case basis for patients and families
- Assisted with referrals and safe discharge planning.
Clinical Lab Technician
Baylor Scott and White
Round Rock, TX
10.2015 - 09.2021
- Collect and process blood and other laboratory specimens
- Perform analysis on specimens for accuracy
- Input results into Laboratory computer operations
- Ordered, Stocked Laboratory Inventory
- Trained Lab Students to be successful
- Provide quality innovative care to patients with a cheerful disposition.
Certified Nursing Assistant (CNA)
New Hope Manor
05.2014 - 10.2015
- Assist RN's and LPN's as delegated
- Observed and reported changes in patient's condition to the nurse
- Maintained patient's charts and confidential files
- Hands-on experience caring for patients
- Accurate vitals for patients
- Provided quality care for patients such as feeding, bathing, and daily care
- Build a relationship with patients and family members while providing care.
Education
Diploma - Bachelor of Science Social Psychology
Park University
12.2022
Diploma - Associate of Science Social Psychology
Park University
12.2020
Certificate - Clinical Lab Tech
Austin Community College
08.2015
Certificate - CNA
New Hope Manor
03.2014
Diploma - High School
George Washington Carver HS
05.1986
Skills
- Proficient in Microsoft Excel
- Microsoft Suite
- Word
- Google Suite, Docs
- Customer Support
- Documentation and Reporting
- Gathering Information
- Verbal and Written Communication
- Appointment Scheduling
- Building great Rapport
- Cultural Awareness and Sensitivity
- Work well under pressure
Timeline
Patient Care Specialist
Austin Geriatric Specialist
07.2022 - 12.2022
Case Management Assistant
St. David’s North Austin Medical Center
02.2022 - 06.2022
Clinical Lab Technician
Baylor Scott and White
10.2015 - 09.2021
Certified Nursing Assistant (CNA)
New Hope Manor
05.2014 - 10.2015
Diploma - Bachelor of Science Social Psychology
Park University
Diploma - Associate of Science Social Psychology
Park University
Certificate - Clinical Lab Tech
Austin Community College
Certificate - CNA
New Hope Manor
Diploma - High School
George Washington Carver HS
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