Sonia Gonzalez
Rogers,AR
Summary
Bilingual Medical Receptionist with over 8 years of experience in a medical clinic. Excellent skills managing complex appointment schedules for multiple providers. Certified in Medical Assisting and skilled with scheduling, bookkeeping medical records and referrals software. Friendly phone skills for outgoing and incoming calls. Great with organization in maintaining patient files and data entry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
Ozark Dermatology Clinic
2017.08 - 2023.08
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected payments, copays and deductibles
- Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
- Checked out patients, posted payments and balanced out totals collected at the end of day.
- Managed providers schedules for the week.
Centralized Scheduler
Community Clinic
2013.07 - 2017.08
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Answered phone calls and messages for multiple providers in a family practice medical facility, scheduling appointments and handling patient inquiries for multiple locations.
- Confirming appointments for providers and working on incoming referrals.
Education
Springdale High School
Springdale, AR05.2010
Skills
- Medical Billing and Coding
- Medical office administration
- Patient Scheduling
- Efficient and reliable team player
- HIPAA Guidelines
- Medical Software: Eclinical, MedEvolve, EHR
- Proficient with Microsoft Word, Excel, PowerPoint and Outlook
- Medical terminology and working with medical staff
- Appointment Scheduling
- Payment collection
- Insurance Verification
- Medical transcription
- Customer Service Experience
- Billingual in English and Spanish
Certification
- RMA - Registered Medical Assistant
- Certified Spanish Translator, Ozark Dermatology -2018
Timeline
Patient Care Specialist
Ozark Dermatology Clinic
2017.08 - 2023.08
Centralized Scheduler
Community Clinic
2013.07 - 2017.08
Springdale High School
- RMA - Registered Medical Assistant
- Certified Spanish Translator, Ozark Dermatology -2018
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