Connie Wicks
Federal Way,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
VIP Hospitality
SeaTac, WA
07.2024 - 12.2024
- Assisted guests with inquiries and provided timely information about services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to enhance guest experience and satisfaction levels.
- Assist TSA agents where possible
Office Manager / Tax Associate
HR Block
11.2019 - 04.2024
- Managed office operations for 5 tax preparers ensuring efficient workflow and organization.
- Keep office statics
- Maintain and protect all office and client records
- Answer Incoming calls; make out going calls
- Customer services and POS
- Office scheduling
- Education customers on installation and usage of customer apps
- Open and close POS and store
- Prepare returns last year
- Seasonal position
Sales Associate/Retail Cashier
Coldwater Creek
Bellevue, WA
08.2008 - 04.2012
- Assisted customers in locating products and making informed purchasing decisions.
- Maintained organized product displays to enhance the shopping experience.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure store cleanliness and presentation standards.
- Participated in inventory management and stock replenishment activities regularly.
- Handled customer inquiries and resolved issues promptly and courteously.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Customer Service Representative -
Airtouch Cellular, Verizon Wireless
Bellevue, WA
08.1996 - 04.1999
- Demonstrated strong product knowledge to effectively answered customer questions and provide accurate information
- Assisted customers to activate cell phones and with inquiries and provided product information
- Reported tower outages are helped with solutions
- Resolved customer complaints through effective communication and problem-solving. Add account reconciliation.
- Maintained accurate records of customer interactions in the system.
777 Move Coordination Team
Boeing Areospace
Everett, Washin
06.1992 - 08.1995
- Collected lists of computer identification for each department of 777 development and build group
- Order lables for each component of each computer and prepherial components
- Create a
Education
Institute For Business And Technology - Computer Programming And Systems Analysis
Certificate Of Programming Efficiency. AA
San Jose 04.1982 - 03.1983
Skills
- Communication skills
- POS / Cash register
- Assistant Manager
- Customer Relations
- Problem Management
- Organizational Skills
- Accountability
- Scheduling
- Tax Preparation
- Computer Proficiency
- Microsoft Office
- Time Management
- Adaptability
- Dependability
- Social Awareness
Timeline
Customer Service Representative
VIP Hospitality
07.2024 - 12.2024
Office Manager / Tax Associate
HR Block
11.2019 - 04.2024
Sales Associate/Retail Cashier
Coldwater Creek
08.2008 - 04.2012
Customer Service Representative -
Airtouch Cellular, Verizon Wireless
08.1996 - 04.1999
777 Move Coordination Team
Boeing Areospace
06.1992 - 08.1995
Institute For Business And Technology - Computer Programming And Systems Analysis
Certificate Of Programming Efficiency. AA
04.1982 - 03.1983