Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Hi, I’m

Connie Crider

Lewisville,TX
Connie Crider

Summary

I have a solid and diverse background in customer service and the administrative area.

I have also enjoyed teaching English via tutoring and live practice. I'm outgoing and a fast learner.

Overview

10
years of professional experience
1
Certification

Work History

American Airlines

Elite Sales and Service Agent
01.2023 - Current

Job overview

  • Taking high volume phone calls daily, data entry and customer service and upselling.

Mr. Cooper

Customer Service Representative
05.2020 - 08.2020

Job overview

  • Answered 60 plus calls per day, assisting customers with technical questions and providing information on product updates and new services
  • Helping customers with payments and issues associated with their mortgage
  • Upselling and sales
  • Software, office 360, share point, outlook, data entry, citrix.

Fedex

Seasonal Administrative Assistant
11.2015 - 02.2016

Job overview

  • Assisted with over goods dept
  • And tracking dept
  • Made phone calls daily to shippers for status and information on packages and delivery
  • Completed daily loss reports, heavy research, independent projects, data entry and customer service.

Williams-Sonoma, Inc

Full Service Agent
10.2014 - 08.2015

Job overview

  • Resolved customer issues
  • Computer, trouble shooting, technical
  • Credit, sales and payments
  • Tracked orders with shippers and researched accounts on a daily basis with 5 different retail concepts owned by Williams-Sonoma, Inc.

Education

University of Missouri Kansas City
Kansas City, MO

Bachelor of Arts from Political Science
03.2021

Skills

  • PROBLEM SOLVING
  • CREDIT
  • ALPHA-NUMERIC
  • AS400
  • Customer Service Skills
  • Microsoft suite
  • SharePoint
  • Citrix
  • Microsoft Access
  • Office Administration
  • Google Suite
  • Teaching
  • Sales

Certification


  • TEFL 120 certificatiion, 02/01/21, Present, Teaching English as a Foreign Language Certification 120 hours

Additional Information

Additional experience and skills: Live streaming host for a language learning app. Averaging 300+ people a live.

Personal Information

Reliable

Always learning

Capable

Timeline

Elite Sales and Service Agent

American Airlines
01.2023 - Current

Customer Service Representative

Mr. Cooper
05.2020 - 08.2020

Seasonal Administrative Assistant

Fedex
11.2015 - 02.2016

Full Service Agent

Williams-Sonoma, Inc
10.2014 - 08.2015

University of Missouri Kansas City

Bachelor of Arts from Political Science

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Connie Crider