Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connie Vi San Juan

San Jose,CA

Summary

Knowledgeable [Job Title] with over [Number] years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

27
27
years of professional experience

Work History

Assistant Store Manager

Walgreens
07.2002 - 02.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Customer Service Cashier

Burlington Coat Factory Department Store
07.1999 - 12.2000
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Cashier/Customer Service and Handling Money

Pier 39
02.1998 - 12.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Cashier/Cook

McDonald's
05.1997 - 10.1997
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Balboa High School
San Francisco, CA
05.1999

Skills

  • Store Organization
  • Customer Relations
  • Customer Service
  • Customer Service and Engagement
  • Customer experience
  • Problem-Solving
  • Time Management
  • Team Building and Leadership

Timeline

Assistant Store Manager

Walgreens
07.2002 - 02.2024

Customer Service Cashier

Burlington Coat Factory Department Store
07.1999 - 12.2000

Cashier/Customer Service and Handling Money

Pier 39
02.1998 - 12.1999

Cashier/Cook

McDonald's
05.1997 - 10.1997

Balboa High School
Connie Vi San Juan