Connor Connole
Cape Coral
Summary
Dynamic Restaurant Manager with a proven track record at Bonefish Grill, excelling in staff training and conflict resolution. Passionate about customer satisfaction, I successfully motivated teams to enhance service quality, resulting in significant sales growth through effective upselling. Proficient in POS systems and adept at staff scheduling, ensuring optimal operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Bonefish Grill Restaurants
03.2019 - Current
- Focused on continual training and coaching to further my staffs knowledge and expertise.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Carefully interviewed, selected, trained, and supervised staff.
- Performed line checks in order to ensure consistency and accuracy to company specifications and safety standar
Lead Server
Johnnie’s Hideaway
05.2017 - 02.2019
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Increased sales significantly by upselling higher-end products to customers.
Education
Diploma - Culinary Arts, Restaurant Hospitality Management
Florida Technical College
Orlando, FL05-2015
Skills
- Conflict resolution techniques
- Adaptable
- Supervisory skills
- Passion for customer satisfaction
- Staff scheduling
- Employee retention
- Point of sale (POS) system operation
Certification
ServSafe Certified
Timeline
Restaurant Manager
Bonefish Grill Restaurants
03.2019 - Current
Lead Server
Johnnie’s Hideaway
05.2017 - 02.2019
Diploma - Culinary Arts, Restaurant Hospitality Management
Florida Technical College
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