Kenneth Catlett
Myrtle Beach,SC
Summary
Dynamic Restaurant Manager with a proven track record in customer engagement and team management. Known for optimizing labor costs and enhancing customer satisfaction through effective conflict resolution and communication.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Margaritaville
Myrtle Beach, SC
02.2021 - Current
- Led daily operations to ensure exceptional customer service and dining experiences.
- Trained and mentored staff on best practices in food safety and service standards.
- Developed staff schedules to align with peak business hours, enhancing team productivity.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Analyzed customer feedback to implement improvements, driving higher satisfaction ratings within the establishment.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
Server Trainer
Margaritaville
Myrtle Beach, SC
02.2012 - 07.2021
- Trained new servers on menu knowledge and customer service protocols.
- Implemented best practices for efficient table management and guest interactions.
- Coordinated with management to identify areas for improvement in service delivery.
- Mentored junior staff, fostering a collaborative team environment focused on excellence.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Education
Mechanical Sc Ience
Horry Georgetown Technical College
Conway, SC03-2014
Skills
- Team management
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Food service background
- Customer loyalty
- Adaptable
- Employee retention
- Supervisory skills
- Performance improvement
- Recruitment
- Conflict resolution techniques
- Reservation handling
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Order delivery practices
- Regulatory compliance
- Catering coordination
- Customer service best practices
- Table management
- Full service restaurant background
- Stable work history
- Labor and food cost control
- Customer service
- Problem-solving
- Reliable and responsible
- Team leadership
- Safe food handling
- Staff supervision
- Coaching and mentoring
- Collaboration and teamwork
- Critical thinking
- Money handling
- Employee supervision
- Conflict resolution
- Quality assurance
- POS terminal operation
- Calm and pleasant demeanor
- Work Planning and Prioritization
- Delegating assignments and tasks
- Customer retention
- Cost controls
- Health code compliance
- Investigating complaints
- ServeSafe manager
- Front of house management
- ServSafe food manager
- Managing reservations and large parties
- Anticipating problems
- Catering services
Timeline
Restaurant Manager
Margaritaville
02.2021 - Current
Server Trainer
Margaritaville
02.2012 - 07.2021
Mechanical Sc Ience
Horry Georgetown Technical College