Connor Covell
Parkville,MD
Summary
To further my experience with superior customer service skills in a competitive sales environment to reach maximum efficiency resulting in positive growth.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Ferguson Enterprises LLC
Halethorpe, Maryland
10.2023 - Current
- Managed customer accounts and maintained relationships effectively.
- Processed orders and ensured timely delivery of products.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Cross-sold additional products or services based on customer needs.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Collaborated with team members to determine strategic sales approaches.
Branch Manager
Ferguson Enterprises LLC
Baltimore City, MD
11.2021 - Current
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Supported outside sales force in servicing and obtaining new business.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Counter Sales Representative
Ferguson Enterprises LLC
Hunt Valley, MD
10.2021 - Current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Opened and closed cash register and performed tasks such as counting money and separating charge slips.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Researched out-of-stock items to find additional inventory in other store locations.
Snowboard Manager
Princeton Sports
Baltimore, MD
12.2017 - Current
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Facilitated exceptional sales and performance results by focusing on positive monthly quota.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Automotive Service Writer
Bill Kidd's
Cockeysville, MD
03.2017 - 11.2017
- Documented service information in system within client profiles and updated repair status.
- Called customers to schedule vehicle inspections, recall work and preventive maintenance.
Education
Associate of Arts - Business Administration
The Community College of Baltimore County
Essex, MD05.2015
Skills
- Contract development and management
- Issue and conflict resolution
- Key accounts and territory management
- Communications
- Customer service
- Team management/Building
Timeline
Inside Sales Representative
Ferguson Enterprises LLC
10.2023 - Current
Branch Manager
Ferguson Enterprises LLC
11.2021 - Current
Counter Sales Representative
Ferguson Enterprises LLC
10.2021 - Current
Snowboard Manager
Princeton Sports
12.2017 - Current
Automotive Service Writer
Bill Kidd's
03.2017 - 11.2017
Associate of Arts - Business Administration
The Community College of Baltimore County