CONNOR DWYER
Ballston Lake
Summary
Assistant manager poised for future leadership roles, with an interest in sales growth, team leadership, and customer satisfaction. Demonstrates a proven track record of revenue growth and setting high service standards with problem-solving skills. Passionate about the importance of creating a cohesive team environment to surpass business objectives and foster a productive workplace.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Enterprise
07.2022 - Current
- Over saw daily branch operations including sales, customer service and fleet management
- Ensuring that customers have a positive experience when renting a vehicle
- Assisting customers with their rental needs, answering questions, and handling any complaints that may arise
- Develop strategies to increase revenue, meet sales goals and promote Enterprise's products and services by marketing
- Responsible for training and supervising staff members by setting performance goals, providing feed back and addressing any concerns
Manager Trainee
Enterprise
07.2021 - 07.2022
- Meeting and exceeding customer expectations by providing excellent customer service
- Found solutions to logistical problems, customer complaints and staffing issues
- Responsible for coordinating vehicle maintenance, handling reservations and processing rental transactions accurately
- Actively looked for new business opportunities, promoted our rental services to customers and sold additional items and protection packages.
Facility Worker
The Friendly Home
09.2020 - 05.2021
- Maintained cleanliness and order of common areas, residents rooms and facilities throughout the retirement home
- Coordinated with management to ensure that all facilities met safety and health regulations during COVID-19 outbreak
- Managed inventory supplies and assisted with general maintenance tasks.
Education
Bachelor of Arts - History
St. John Fisher University
Rochester, NY12.2020
High School Diploma -
Vestal High School
Vestal, NY06.2016
Skills
- Leadership
- Sales Growth
- Problem-solving
- Operations Management
- Customer Satisfaction
- Strategic Planning
- Team Building
- Teamwork and Collaboration
- Customer rapport
Timeline
Assistant Manager
Enterprise
07.2022 - Current
Manager Trainee
Enterprise
07.2021 - 07.2022
Facility Worker
The Friendly Home
09.2020 - 05.2021
Bachelor of Arts - History
St. John Fisher University
High School Diploma -
Vestal High School
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