CONNOR FERRARIO
Mechanicsburg,PA
Summary
Motivated Retail Department Manager with 10+ years of experience in retail leadership in not just non-perishable operations, but perishable as well. A determined professional known for managing supply levels efficiently and increasing gross profit in the specific department.
Overview
11
11
years of professional experience
Work History
Deli Manager
Weis Markets Inc
Mechanicsburg, PA
06.2022 - Current
- Maintained hygiene levels in deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Instructed new employees in food handling techniques and safety standards.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Ordered necessary deli supplies to maintain stock levels.
- Monitored daily sales reports to maximize profitability.
- Maintained accurate records of inventory and product ordering cycles.
- Created promotional displays to attract customers to the deli section.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Proactively provided feedback and coaching to staff for improvements.
- Oversaw daily deli operations including staffing, scheduling, and merchandising.
Grocery Manager/Manager on Duty
Weis Markets Inc
Hanover, PA
01.2019 - 06.2022
- Assigned daily tasks to employees and verified completion within expected time frames.
- Provided exceptional customer assistance by addressing inquiries and ensuring satisfaction.
- Coordinated training initiatives to enhance employee skill sets.
- Motivated employees to share ideas and feedback.
- Managed scheduling for employees to optimize productivity.
- Ordered merchandise based on inventory assessment for efficient stock management.
- Assessed the grocery store for cleanliness, and checked the proper stocking of shelves, the refrigerated section, and the freezers.
- Maximized profit by coordinating efficient team workflows, minimizing waste, and controlling shrinkage.
- Created a positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns, and resolved problems with a friendly and knowledgeable approach.
- Mentored all new employees, demonstrating the best methods for servicing customers.
- As the Manager on Duty, I surveyed where I was needed the most and lent a hand where necessary.
- As Manager on Duty, I performed interviews and distributed drug screenings.
- As Manager on Duty, I oversaw a number of in-store audits to completion, and conducted any tasks left by the Store Manager and Assistant Store Manager.
Night Crew Leader
Giant Food Stores
Harrisburg, PA
10.2018 - 01.2019
- Monitored employee productivity and provided constructive feedback and coaching.
- Maintained work environments that encouraged compliance with safety laws and employment guidelines.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
- Assigned duties to specific employees and teams according to roles and skills.
- Created shift schedules and communicated to team members.
- Managed time off requests and unexpected no-show situations.
Relief Manager
Giant Food Stores
Harrisburg, PA
11.2016 - 01.2019
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future customers.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Computer Assisted Ordering (CAO) Lead
Giant Food Stores
Harrisburg, PA
06.2014 - 09.2016
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and associates.
- Monitored stock, maintained company inventory and managed client information in computer databases.
- Operated handheld scanners and computer terminals to document updates.
- Carefully reviewed special orders for customer orders to verify accuracy prior to delivery.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Moved merchandise from stockroom to sales floor when requested by Non-Perishable Manager.
Education
Business Management
Harrisburg Area Community College
09.2014
Skills
- Issue and conflict resolution
- Inventory merchandising
- Ordering of products
- Product display oversight
- Schedule management
- Supervision and training
- Customer retention
- Purchasing and planning
Accomplishments
- As a Grocery Manager I successfully performed center store inventory and all preparations for the week prior without an Assistant Store Manager present.
- Throughout my career as a Grocery Manager, I was able to perform tasks such as interviews, drug testing, customer feedback, the morning walk compliance in task manager as well as the alive at 5 for the evening, on top of the numerous in-store audits for center store.
- Became Deli Manager of the Year for 2023 and I was period 5 and 6 contest winner for most sales growth in the selected category in 2024.
- Within my career as a Deli Manager, after completing deli inventory, I have helped with the completion of two Produce Inventories as well as started and finished a Bakery Inventory.
- In 2024, I was given the generous comment by our health and food safety specialist that JOLT was used to near perfection and was given a score of 89% in our health and food safety audit.
Timeline
Deli Manager
Weis Markets Inc
06.2022 - Current
Grocery Manager/Manager on Duty
Weis Markets Inc
01.2019 - 06.2022
Night Crew Leader
Giant Food Stores
10.2018 - 01.2019
Relief Manager
Giant Food Stores
11.2016 - 01.2019
Computer Assisted Ordering (CAO) Lead
Giant Food Stores
06.2014 - 09.2016
Business Management
Harrisburg Area Community College
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