Gloria Lazaro
Santa Maria,CA
Summary
Bilingual Customer Service Representative with 3+ years of experience of resolving customer complaints. My goal is to obtain a position where I can utilize my skills and experience to provide your company with the service and support needed for growth. Given the chance to prove myself I exceed people expectations.
Overview
4
4
years of professional experience
Work History
Deli Manager
Deli Delicias & Fresh
08.2021 - 08.2022
- Managed team of 3 employees in high-volume deli doing more than $7000 in business each week
- Handled over $1000 worth of cash and card transactions daily with accuracy and efficiently.
- Maintained and memorized the menu consisting of over 50 items resulting in knowledgeable and empowered customer support.
Customer Service Representative
Door to Door Dry Cleaners
10.2019 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Maintained composure and professionalism in stressful circumstances and effectively diffused tense situations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Set up and activated customer accounts.
Photography Assistant
Arroyo Grande Purse Co.
Santa Maria, CA
10.2022 - 04.2023
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Edited, toned, captioned, and uploaded photographs for publication.
- Improved efficiency by managing digital files, archiving images, and maintaining a well-organized database of completed projects.
- Downloaded images and provided artistic and technical image manipulation in light room.
Education
Some College (No Degree) - Human Services
California State University - Dominguez Hills
Carson, CASkills
- Cash Handling
- Verbal and Written Communication
- Issue and Complaint Resolution
Timeline
Photography Assistant
Arroyo Grande Purse Co.
10.2022 - 04.2023
Deli Manager
Deli Delicias & Fresh
08.2021 - 08.2022
Customer Service Representative
Door to Door Dry Cleaners
10.2019 - 03.2020
Some College (No Degree) - Human Services
California State University - Dominguez Hills