Connor Flinn
Saint Joseph,MO
Summary
Tier 1-2 Technician specializing in networking, hardware repair, servers, security, desktop support, and customer support. Committed to enhancing technology satisfaction for all users.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Tier 1-2 Technician
ProServ Business Systems
Saint Joseph, Missouri
05.2022 - Current
- Provided desktop support to users, resolving technical issues.
- Diagnosed and resolved software and hardware issues.
- Documented troubleshooting steps in ticketing system for future reference.
- Performed routine server and device maintenance to ensure system reliability.
- Designed and installed networks.
- Monitored security and malicious prevention.
Education
Associates - Information Technology
North Central Kansas Technical College
Beloit, KS05-2023
High School Diploma -
Maysville R-I
Maysville Missouri05-2021
Skills
- Ubiquiti Networking
- Cisco Networking
- Desktop support
- Network troubleshooting
- Server maintenance
- System administration
- MS office
- Hardware maintenance & repair
- IT project coordination
- Ticketing systems
- Active directory
- Backup and recovery
- Scripting automation
- Customer support
- Teamwork and collaboration
- Technical documentation
- Azure/M365
- Network cabling
Certification
- ConnetWise PSA Engineer/Technician Certification
- Cybersecurity Certification - Certiport
- Continuum Command Specialist Certification
- Certified 3-D Printing Specialist
Accomplishments
- BPA Computer Security Top Ten National Finalist
- BPA Podcast Production Team National 3rd Place Winner
- BPA Computer Programming Concepts Top 10 National Finalist
- 2022-2023 College Student Body President
Timeline
Tier 1-2 Technician
ProServ Business Systems
05.2022 - Current
Associates - Information Technology
North Central Kansas Technical College
High School Diploma -
Maysville R-I