Connor Freitas
New York,NY
Overview
5
5
years of professional experience
Work History
Call Center Representative (Bilingual)
Continuum Global
01.2025 - Current
- Manage city-wide complaints and questions for NYC 311.
- Provide New Yorkers with accurate and useful information.
Restaurant Manager
McDonald's
07.2024 - 10.2024
- Managed all aspects of store, including quality, service, cleanliness and safety.
- Managed work schedules for 30+ people.
- Completed daily, weekly and monthly inventories.
- Analyzed P&L's each month to identify opportunities to increase profits.
- Completed payroll weekly.
Assistant Restaurant Manager
McDonald's
03.2024 - 07.2024
- Recruited and trained new employees.
- Managed the customer feedback response system.
- Ordered inventory and ensured all products were in stock.
Shift Manager
McDonald's
10.2022 - 03.2024
Crew Member
McDonald's
03.2021 - 10.2022
Server
Lovin' Oven
06.2020 - 10.2020
Education
Associate of Arts - Human Services
Purdue Global
01-2025
High School Diploma -
Brooklyn Technical High School
06-2021
Skills
- Customer service
- Team management
- Organization
- Scheduling
- Payroll
- Microsoft Office
- Inventory
- Food safety
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative (Bilingual)
Continuum Global
01.2025 - Current
Restaurant Manager
McDonald's
07.2024 - 10.2024
Assistant Restaurant Manager
McDonald's
03.2024 - 07.2024
Shift Manager
McDonald's
10.2022 - 03.2024
Crew Member
McDonald's
03.2021 - 10.2022
Server
Lovin' Oven
06.2020 - 10.2020
Associate of Arts - Human Services
Purdue Global
High School Diploma -
Brooklyn Technical High School
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