Connor Galloway
Fort Worth,TX
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Systems Technician
Tarleton State University
01.2023 - Current
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Computer imaging and deployment of computers and purchase orders for Tarleton State University.
- Provided customer service to IT end-users assisting with data transfers, network setup, application installations, and hardware troubleshooting.
- Use ticketing systems to manage and process support actions and requests.
- Configured and installed multiple security and compliance software.
- Improved system efficiency by optimizing hardware and software configurations.
IT Help Desk Technician
Tarleton State University
05.2023 - 08.2023
- Configured hardware, devices, and software to set up classrooms for summer faculty,
- Maintained classroom and lab technology at Tarleton Fort Worth Campus for summer sessions such as computer, camera and microphone setups.
- Used ticketing systems to manage and process support actions and requests.
IT Help Desk Field Technician
Tarleton State University
01.2022 - 01.2023
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Solved various issues across Tarleton State University for students, faculty and staff. Issues included setting up workstations, network connections issues, troubleshooting Microsoft accounts, and remote desktop sessions through Ivanti.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Computer Information Systems
Tarleton State University
Stephenville, TX05.2024
Skills
- Network Troubleshooting
- Remote Support
- Help Desk Support
- Desktop Support
- Computer Imaging
- Ticketing Systems
- Microsoft Office
- Customer Service
- Python and HTML Basics
- Dell Encryption
Certification
- NICE Undergraduate Certificate in Cyber Security
Interests
-Tarleton Jazz Ensemble where I played the trumpet from 2021-2023.
-I play drums and volunteer as a host at Timber Ridge Church.
-Strength and Conditioning
-Sports
-Serving at church
Timeline
IT Help Desk Technician
Tarleton State University
05.2023 - 08.2023
IT Help Desk Systems Technician
Tarleton State University
01.2023 - Current
IT Help Desk Field Technician
Tarleton State University
01.2022 - 01.2023
Bachelor of Science - Computer Information Systems
Tarleton State University
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