CONNOR GRAHAM
MOUNT AIRY,MD
Summary
Dedicated Manager with over 8 consistent years of experience with Bloomin' Brands. Seasoned Front of House Manager offering comprehensive background in hospitality management. Skilled in coordinating dining room operations, overseeing staff and ensuring customer satisfaction. Known for implementing effective strategies to improve workflow efficiency and team productivity. Demonstrated success in fostering strong relationships with customers while maintaining high levels of professionalism.
Overview
15
15
years of professional experience
Work History
Front of House Manager
Domenico's Ristorante
Cranberry, Pennsylvania
10.2023 - 09.2025
- Managed daily front of house operations at a busy Italian restaurant.
- Trained and supervised staff in customer service and dining protocols.
- Coordinated reservations and table assignments for efficient service flow.
- Ensured compliance with health and safety regulations in dining areas.
- Developed and implemented training programs for new team members.
- Handled guest complaints and resolved issues to ensure satisfaction.
- Collaborated with kitchen staff to streamline service during peak hours.
- Monitored inventory levels and ordered supplies for front of house needs.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Resolved customer complaints in a professional manner.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Responsible for ordering supplies necessary for front-of-house operations.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
Key Manager
Bloomin' Brands
Pittsburgh, USA
02.2015 - 10.2023
- Managed and supervised the daily operations of the store, including sales, customer service, and inventory
- Developed and implemented processes to increase efficiency and customer satisfaction
- Trained and mentored employees to ensure quality customer service and compliance with company policies
- Monitored store performance and analyzed sales trends to maximize profits
- Ensured store compliance with all applicable laws and regulations
- Analyzed financial data and developed strategies to maximize revenue and reduce costs
- Responded to customer inquiries and complaints in a timely and professional manner
- Developed and maintained relationships with vendors and suppliers
- Developed and implemented effective store promotions and marketing strategies
Server/Bartender
Outback Steakhouse
Frederick, Maryland
03.2013 - 01.2015
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Recommended menu items based on guest preferences and dietary restrictions.
- Upsold promotional items to increase overall restaurant sales during busy hours.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Wireless Sales Consultant
Verizon "A" Wireless
Eldersburg, USA
01.2011 - 02.2013
- Delivered excellent customer service to over 200 customers per week in a busy retail environment
- Promoted and sold a wide variety of wireless products and services to meet customer needs
- Maintained an indepth knowledge of wireless products, services, and promotions to provide accurate recommendations to customers
- Processed customer account setup, upgrades, and payments accurately and efficiently
- Developed and implemented effective sales strategies to achieve and exceed monthly goals
- Trained and supervised a team of sales associates on product knowledge, customer service, and sales techniques
- Cultivated relationships with customers to encourage repeat business and generate referrals
- Assisted customers with product selection, troubleshooting, and technical support
Education
Bachelor's - Computer Science
University of Maryland Baltimore County
Baltimore, MD05.2015
Skills
- Customer service management
- Staff training
- Health and safety compliance
- Inventory management
- Restaurant operations
- Process optimization
- Problem solving
- Team collaboration
- Communication skills
- Time management
- Upselling strategies
- Health code enforcement
Timeline
Front of House Manager
Domenico's Ristorante
10.2023 - 09.2025
Key Manager
Bloomin' Brands
02.2015 - 10.2023
Server/Bartender
Outback Steakhouse
03.2013 - 01.2015
Wireless Sales Consultant
Verizon "A" Wireless
01.2011 - 02.2013
Bachelor's - Computer Science
University of Maryland Baltimore County