Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Connor Greene

Gastonia,NC

Summary

Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively with a team as well as by myself and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Guest Service Manager

Parking Management Company
Charlotte, NC
01.2024 - Current
  • Managed team members' schedules to ensure adequate coverage during peak hours.
  • Monitored staff performance to ensure adherence to established customer service standards.
  • Developed strategies for enhancing customer loyalty and satisfaction levels.
  • Collaborated with other departments on initiatives aimed at increasing revenue from existing customers.
  • Managed parking operations that brings in over 1.2 million in yearly revenue.
  • Implemented training programs for new employees in order to familiarize them with hotel policies and procedures.
  • Maintained up-to-date knowledge of hotel amenities, services, policies, events, promotions.
  • Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
  • Conducted regular inspections of parking lot for safety hazards and addressed any issues immediately.
  • Performed daily maintenance checks on vehicles in order to identify potential problems.

Guest Service Associate

Parking Management Company
Charlotte, NC
04.2023 - 01.2024
  • Greeted guests upon arrival and checked them in to their accommodations.
  • Assisted guests with luggage storage or retrieval needs.
  • Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
  • Ensured safety protocols were followed by all valet personnel.
  • Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
  • Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
  • Performed daily vehicle inspections prior to driving or providing service for customers.

Garage Door Technician

K. Greene Services
Plymouth, NH
11.2021 - 12.2022
  • Replaced broken panels in order to restore functionality of the door.
  • Programmed remotes and keypads to operate garage doors.
  • Adhered strictly to safety protocols while working at customer sites.
  • Maintained an organized inventory of supplies needed for completing jobs efficiently.
  • Troubleshot problems related to power supply or wiring issues associated with opener installation and repair work.
  • Inspected and diagnosed issues with garage door systems, including motors, springs, cables, rollers, and tracks.
  • Provided routine maintenance services for existing garage door systems including lubrication of moving parts.
  • Repaired or replaced faulty components such as torsion springs, pulleys, hinges, cables, and rollers.

Marina Yard Worker

Squam Boat Livery
Holderness, NH
05.2021 - 11.2021
  • Assisted in carrying out essential boat maintenance tasks
  • Assisted in performing tune-ups and winterization procedures for boats to prepare them for storage.
  • Trailered boats efficiently and safely
  • Delivered and retrieved customer boats via both water and road transportation.
  • Loaded and launched boats onto trailers
  • Conducted regular maintenance checks on vessels in the marina.
  • Ensured that all safety regulations were followed by staff members and customers alike.
  • Cleaned, maintained, and organized the marina grounds and facilities.

Dock Hand

Squam Boat Livery
Holderness, NH
06.2017 - 10.2020
  • Fueled up boats
  • Conducted check in and out procedures for boat rentals.
  • Managed incoming calls efficiently and professionally
  • Managed customer boat deliveries and pick ups
  • Responsibilities included managing cash transactions and providing customer service.
  • Performed boat cleaning and detailing tasks.
  • Coordinated with staff members in order to ensure that all customer requests were handled promptly and correctly.
  • Trained new employees on proper safety procedures when working around dock areas.
  • Provided customer service by responding to questions regarding boat rentals, fuel prices, and other services offered at the marina.
  • Assisted customers with the loading and unloading of their boats onto the docks.
  • Performed regular maintenance on the docks including painting, caulking, and repairs.

Education

High school diploma -

Plymouth Regional High School
Plymouth, NH
06.2020

Some College (No Degree) - Mechanical Engineering

Norwich University
Northfield, VT

Some College (No Degree) - Aviation Management

Liberty University
Lynchburg, VA

Skills

  • Budgeting and financial management
  • Reservation Management
  • Complaint Handling
  • Marketing and Promotions
  • Team Management
  • Strong leadership
  • Cross-Departmental Collaboration
  • Staff Training and Development
  • Hospitality and service knowledge
  • Problem-Solving
  • Risk Management
  • Reliability
  • Decision-Making
  • Organizational Skills

Certification

  • Driver's License, 08/01/18, Present
  • Commercial Pilots License (Feb-2023)
  • Instrument rating (April-2022)

Affiliations

  • 3 Sport Athlete throughout High School (+ captain positions)
  • National Technical Honor Society Member

References

References available upon request.

Timeline

Assistant Guest Service Manager

Parking Management Company
01.2024 - Current

Guest Service Associate

Parking Management Company
04.2023 - 01.2024

Garage Door Technician

K. Greene Services
11.2021 - 12.2022

Marina Yard Worker

Squam Boat Livery
05.2021 - 11.2021

Dock Hand

Squam Boat Livery
06.2017 - 10.2020

High school diploma -

Plymouth Regional High School

Some College (No Degree) - Mechanical Engineering

Norwich University

Some College (No Degree) - Aviation Management

Liberty University

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Connor Greene