Connor Henderson
Houston,TX
Summary
Customer Service Representative with a proven track record at Dominos Pizza Inc., excelling in complaint resolution and service upselling. Recognized for training staff effectively and enhancing order fulfillment processes. Adept at multitasking and maintaining quality control, ensuring customer satisfaction in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
01.2021 - 05.2023
Took calls, up-sold products, resolved conflicts with customers.
- Personally trained 5 employees after me for weeks at a time.
- Long, closing hours with short staffed pressure
- Managed upcoming deliveries and promptly assigned orders to drivers
- Prepared orders, often and effectively simultaneously
- Cleaned store top to bottom, dishes and appliances
Education
High School Diploma -
Waltrip High School
1900 W 34th ST05-2023
Skills
- Complaint resolution
- Scheduling
- Call triaging
- Adaptability and flexibility
- Service upselling
- Order fulfillment
- Multitasking and organization
- Staff education and training
- Quality control
- De-escalation techniques
- Delivery scheduling
- Time management
Timeline
Customer Service Representative
Dominos Pizza Inc.
01.2021 - 05.2023
High School Diploma -
Waltrip High School
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