Connor Hill
Cypress,CA
Summary
Hospitality worker for more than years looking to advance in the Hospitality Industry. I can provide adaptable and flexible work hours. Can work in an individual or team environment. Looking to get to work and grow in any possible aspect.
Overview
7
7
years of professional experience
Work History
Food and Beverage Cast Member
Disneyland
07.2017 - Current
- Enhanced guest experience by providing the signature Disney guest service and maintaining a positive attitude.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Validate planned orders and complete on-time deliveries 2-4 times daily.
- Protect the Disney name, brand, and "magic" by interpreting and enforce the "Five Basic Keys" (Safety, Courage, Inclusion Show, and Efficiency)
- Uphold high quality standards while ensuring compliance with FDA guidelines and company procedures.
- Advise, instruct, coach, and peer guide new cast members how to better complete their roles more effectively
Education
Bachelor of Science - Hospitality Management
University of Central Florida
05.2024
Bachelor of Science - Consumer Affairs
California State University of Long Beach
05.2018
Skills
- Microsoft Office
- Problem-Solver
- Diligent Researcher
- Excellent in Customer Service
- Strong with teamwork and as an individual
- Quick-learning
- Brand representation
- Adaptable
- Self-taught cook
- Multi-tasking
- Empathy
Leadership qualities
Accomplishments
Received three Guest Service Certificates and 10+ Cast Member recognitions from Disneyland leadership.
Timeline
Food and Beverage Cast Member
Disneyland
07.2017 - Current
Bachelor of Science - Hospitality Management
University of Central Florida
Bachelor of Science - Consumer Affairs
California State University of Long Beach
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