Connor Lane
Lancaster,OH
Overview
4
4
years of professional experience
Work History
Patient Scheduler
Ohio State University
Polaris, OH
12.2024 - Current
- Review and handle incoming referrals by verifying provider orders and obtaining necessary authorizations to ensure efficient patient scheduling.
- Accurately and efficiently schedule new patient appointments based on provider availability, urgency of care, and patient preference.
- Managed high-volume phone inquiries, ensuring timely responses and appointment confirmations.
Patient Registrar
Fairfield Medical Center
Lancaster, OH
09.2023 - 12.2024
- Obtaining accurate employer, veterans affairs, medicaid, and medicare health insurance policy information for accurate billing.
- Offering compassionate and empathetic communication with patients, families, and fellow staff to ensure a smooth patient care experience.
- Collection and processing of patient co-pays, deductibles, and outstanding balances in accordance with hospital policies.
Patient Service Representative
Quantum Health
Dublin, OH
05.2022 - 09.2023
- Achieved top audit scores, setting a standard for departmental performance.
- Documented comprehensive and detailed records of inbound and outbound patient and provider conversations.
- Guided patients and providers through insurance-related queries and processes, including benefits, prior authorization, claims, and network coverage.
Education
High School Diploma - Game And Interactive Media Design
Eastland Career Center
Grove City, OH05.2022
High School Diploma -
Fairfield Union High School
Rushville, OH05.2022
Skills
- Microsoft Teams
- Microsoft Sheets
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Fax Systems
- Cisco Multi-Line Phone Systems
- Document Scanning
- Document Imaging
- Epic Electronic Health Record Systems
- Mychart
- Procedure (CPT) Codes
- Diagnosis (DX) Codes
- Claims
- Referrals
- Explanation of Benefits
- Following up with patients
- Obtaining authorizations
- Patient registration
- Insurance verification
- Medical terminology
- Transcription
- Insurance pre-certifications
- HIPAA compliance
- Teleprompters
- Camera Work
- Adobe Products
- Maxon Cinema 4D
- Audio Mixing
- Photography
- Framing
- Editing
Timeline
Patient Scheduler
Ohio State University
12.2024 - Current
Patient Registrar
Fairfield Medical Center
09.2023 - 12.2024
Patient Service Representative
Quantum Health
05.2022 - 09.2023
High School Diploma - Game And Interactive Media Design
Eastland Career Center
High School Diploma -
Fairfield Union High School