Danita Patton
Indianapolis,IN
Summary
Explored positions as an accounting clerk or customer service representative to apply knowledge and enhance workflow efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Scheduler
Cigna Insurance
11.2021 - Current
- Schedules medication for patients, optimal scheduling and resource allocation.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Communicated effectively with patients and healthcare providers to streamline appointment processes.
- Implemented process improvements that enhanced scheduling efficiency and reduced patient wait times.
Package Handler
FedEx
07.2021 - 01.2022
- Operated material handling equipment to efficiently move packages within facility.
- Sorted and organized packages based on size, weight, and destination.
- Maintained accurate inventory records using FedEx tracking systems.
- Collaborated with team members to streamline package processing workflows.
Customer Service Representative
Uhaul Storage and Rental
10.2019 - 06.2020
- Responsibilities consisted of renting trucks and storage taking payments assisting in booking for long distance travel.
Index Analyst
Anthem Insurance
07.2006 - 09.2019
- In this role, I attend meetings, seminars and programs to learn about new products and services, learn new skills
- Received technical assistance in developing new accounts
- Confer with clients to obtain and provide information when claims are made on a policy.
- Contact underwriter and submit forms to obtain binder coverage
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
- Explain features, advantages and disadvantages of various policies.
- Perform administrative tasks, such as maintaining records and handling policy renewals.
Education
Associate's Degree - Math/English
Clark College
Indianapolis, INHigh School Diploma - General High School Curriculum
Arlington High School
Indianapolis, INSkills
Conducted comprehensive analysis of financial information to inform strategic decision-making
Compiled and analyzed financial reports to assess and document assets, liabilities, profit and loss, tax obligations, and other financial activities
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Assisted in utilizing Microsoft Word and Microsoft Excel for document creation and data management Supported accounting teams by operating various accounting software Facilitated training sessions on software usage for new team members
Managed claims adjusting processes to ensure timely and accurate resolution of claims
Executed effective time management strategies to enhance productivity and meet deadlines
Demonstrated effective teamwork and leadership capabilities in collaborative environments
Executed multiple tasks efficiently while maintaining high performance under pressure
Certification
- Certification Title: Hippa
- Issuing Organization: Anthem Insurance
- Completion Date: 2006-07
- Expiration Date: 2019-09
Timeline
Patient Scheduler
Cigna Insurance
11.2021 - Current
Package Handler
FedEx
07.2021 - 01.2022
Customer Service Representative
Uhaul Storage and Rental
10.2019 - 06.2020
Index Analyst
Anthem Insurance
07.2006 - 09.2019
Associate's Degree - Math/English
Clark College
High School Diploma - General High School Curriculum
Arlington High School