Connor Lenhart

• Managed time efficiently in order to complete all tasks within deadlines.
• Enhanced player experience by providing exceptional customer service and maintaining a professional demeanor at all times.
• Assisted in training new Gaming Associates, sharing knowledge of gaming rules and procedures to ensure consistent performance standards.

• Configured hardware, devices, and software to set up work stations for employees.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Walked individuals through basic troubleshooting tasks.

Worked with clients to book excursions for cruise lines and create itineraries for their vacation.

Answered questions and explained our policies to guests.

Received inbound calls and made outbound calls to both clients and tour operators.

• Walked individuals through basic troubleshooting tasks.
• Documented support interactions for future reference.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Provided basic end-user troubleshooting and desktop support.
• Monitored systems in operation and quickly troubleshot errors.