Connor Moffett
St Louis,MO
Summary
Multifaceted professional with 5+ years of progressive experience in mortgage servicing, regulatory compliance, and IT analysis. Proven ability to lead cross functional teams, implement process improvements, and develop data driven solutions using SQL and ICE MSP. Adept at navigating complex regulatory frameworks, optimizing operational workflows, and driving technology adoption across business units. Known for delivering results in high stakes environments, enhancing borrower engagement, and supporting audit readiness through meticulous data validation and reporting.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
IT Analyst II
Cenlar FSB
O'Fallon, MO
03.2024 - Current
- Act as technology liaison and subject matter expert for Collections Call Center, Claims, and other business units.
- Partner with teams to design, test, and implement new technology solutions, including ICE applications and vendor integrations.
- Develop and execute SQL queries to provide actionable data insights across departments.
- Collaborate with colleagues to achieve project objectives and meet critical deadlines.
Supervisor Mortgage Servicing Support
Cenlar FSB
O'Fallon, MO
01.2023 - 03.2024
- Served as subject matter expert for the Collections Call Center, leading training, onboarding, and policy implementation.
- Conducted in-depth data, account, and procedural reviews to support internal, client, and regulatory audits.
- Designed and deployed automated call flows within ICE MSP to streamline Collections and SPOC operations.
- Developed and launched digital outreach campaigns (text/email) to improve borrower engagement.
- Partnered with regulatory change management and IT teams to ensure timely issuance of required compliance letters.
- Created and implemented system automations to assist SPOC agents in evaluating borrowers for COVID-19, FEMA disaster, and standard loss mitigation programs.
- Lead numerous presentations and demonstrations for various clients and Federal regulators.
Team Lead Mortgage Servicing
Cenlar FSB
O’Fallon, MO
03.2021 - 01.2023
- Directed support team operations, integrating process improvements to enhance workflow efficiency. Produced and distributed performance reports (daily, monthly, quarterly) for senior management review.
- Delivered workplace compliance training to reduce liability risk.
- Conducted quality assurance reviews to validate data accuracy and service outcomes.
- Organized and prioritized tasks to consistently achieve service goals.
Mortgage Servicing Professional
Cenlar FSB
O’Fallon, MO
06.2020 - 03.2021
- Handled inbound and outbound Collection outreach attempts.
- Educated Borrowers on a variety of loan assistance products and available options to promote valuable decision-making for long term home ownership
Education
Bachelor of Science - Business Administration
Lindenwood University
Saint Charles, MO 08.2020 - 12.2025
High School Diploma -
Marquette High School
Chesterfield, Mo05-2017
Skills
- Regulatory compliance
- Process improvement
- Team leadership
- Customer support
- Collections strategies
- Loss mitigation expertise
- Foreclosure prevention
- Loan servicing
- SQL querying
- Data analysis
- ICE MSP
- Microsoft Suite
Timeline
IT Analyst II
Cenlar FSB
03.2024 - Current
Supervisor Mortgage Servicing Support
Cenlar FSB
01.2023 - 03.2024
Team Lead Mortgage Servicing
Cenlar FSB
03.2021 - 01.2023
Bachelor of Science - Business Administration
Lindenwood University
08.2020 - 12.2025
Mortgage Servicing Professional
Cenlar FSB
06.2020 - 03.2021
High School Diploma -
Marquette High School