CONNOR MURRAY
Douglasville,GA
Overview
6
6
years of professional experience
Work History
Night Audit Supervisor
SOLTERRA
11.2024 - 06.2025
- Financial reconciliation: Verifying and balancing all hotel revenue and expenses for each 24-hour operating period.
- Staff supervision: Managing the night audit team, assigning tasks, and ensuring proper procedures are followed.
- Guest service: Assisting guests with check-ins, check-outs, and addressing any overnight requests.
- Audit procedures: Performing end-of-day accounting tasks such as verifying room charges, reconciling cash drawers, and generating reports.
Security Guard
Allied Universal Security
03.2024 - 11.2024
- Patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure
- Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over
- Controlling the entrance and departure of employees, visitors and vehicles according to protocols
- Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
- Providing detailed reports on daily activities and any incidents that may have occurred to management
Hotel Night Auditor
Hilton Garden Inn
11.2023 - 03.2024
- Manage comprehensive guest services, overseeing check-in/out, payment processing, and addressing account/reservation issues in adherence to Hilton Brand Standards.
- Handle switchboard duties with professionalism, ensuring prompt and courteous response to guest inquiries and complaints.
- Maintain guest security by implementing effective key control measures and demonstrate proficiency in Hilton's property Management system (OnQ).
- Establish enduring customer relationships, contributing to enhanced guest satisfaction, and consistently exceed Brand Service Standards and expectations.
Front Desk Supervisor
Sonesta ES Suites
10.2022 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cashier Team Lead
Academy Sports & Outdoors
08.2020 - 09.2022
- Guided teams effectively, leading to improved customer satisfaction scores and increased repeat business.
- Managed cash handling procedures with expertise, minimizing errors and enhancing financial accuracy, positively impacting the bottom line.
- Cultivated positive customer relationships and streamlined transaction processing, contributing to increased customer loyalty and a favorable business reputation.
Hotel Night Auditor
Penn National Gaming
09.2019 - 09.2022
- Improved financial precision through rigorous audits, fostering trust and positively impacting the company's financial performance.
- Enhanced operational efficiency by streamlining payment processes for smoother customer transactions.
- Maintained a secure environment by diligently monitoring surveillance systems, instilling confidence in guests.
- Elevated property standards in collaboration with the maintenance team, garnering favorable reviews and fostering repeat business.
Education
Associate - Hospitality Management
Sowela Technical College
05.2021
Associate - Culinary Arts
Sowela Technical College
05.2021
Skills
- Customer Service Leasing
- Cash Handling
- Payment Processing Guest Services
- Marketing Organizational Skills
- Time Management Auditing
- Team leadership
- Strong attention to detail
Timeline
Night Audit Supervisor
SOLTERRA
11.2024 - 06.2025
Security Guard
Allied Universal Security
03.2024 - 11.2024
Hotel Night Auditor
Hilton Garden Inn
11.2023 - 03.2024
Front Desk Supervisor
Sonesta ES Suites
10.2022 - 11.2023
Cashier Team Lead
Academy Sports & Outdoors
08.2020 - 09.2022
Hotel Night Auditor
Penn National Gaming
09.2019 - 09.2022
Associate - Hospitality Management
Sowela Technical College
Associate - Culinary Arts
Sowela Technical College
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