Connor Parker
Raleigh,NC
Summary
Dynamic professional with extensive experience who also excells in customer service and inventory management. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Recognized for maintaining a clean and organized retail environment while achieving sales goals. Adaptable team player committed to delivering exceptional results.
Overview
2
2
years of professional experience
Work History
Amazon Delivery Driver
I2 Logistics
RAleigh, NC
07.2024 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Delivered rush merchandise on tight schedules to meet customer targets.
Sales Associate
Urban Oufitters
Raleigh, NC
10.2023 - 05.2024
- Maintained up-to-date knowledge of store merchandise and policies.
- Assessed customer needs to provide assistance and information on product features.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Call Center Specialist
NORC at the University of Chicago
Chicago, IL
12.2022 - 08.2023
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Identified customers' needs, clarified information, researched every issue and provided solutions.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Monitored performance metrics such as average handling time per call, abandoned calls rate and other key indicators.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
High School Diploma -
William G. Enloe Highschool
RAleigh06-2017
Associate's Degree - Medical Adminstration
Wake Technical Community College
Raleigh, NCSkills
- Customer service
- Inventory management
- Problem resolution
- Team collaboration
- Product knowledge
- Time management
- Effective communication
- [Language] fluency
- Customer-oriented
- Adaptability
- Attention to detail
- Sales techniques
- Retail software proficiency
- Retail merchandising expertise
- Listening skills
- Data entry
- Cash handling
- Call handling
- Customer relationships
- Decision-making
- Task prioritization
Timeline
Amazon Delivery Driver
I2 Logistics
07.2024 - Current
Sales Associate
Urban Oufitters
10.2023 - 05.2024
Call Center Specialist
NORC at the University of Chicago
12.2022 - 08.2023
High School Diploma -
William G. Enloe Highschool
Associate's Degree - Medical Adminstration
Wake Technical Community College