Connor Petersen
Turnersville
Summary
Hospitality professional with proven track record of elevating guest experiences through effective management and innovative solutions. Expertise in team collaboration and adaptability ensures consistent service excellence and operational efficiency. Known for reliability and ability to thrive in dynamic environments, bringing valuable interpersonal and problem-solving skills to role.
Overview
4
4
years of professional experience
Work History
Guest Experience Leader
Signature Aviation
Atlantic City, NJ
05.2024 - Current
- Led guest experience initiatives to enhance service delivery and operational efficiency.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Guest Experience Specialist
Signature Aviation
Atlantic City, NJ
01.2022 - 05.2025
- Enhanced guest satisfaction through attentive service and personalized interactions.
- Resolved customer inquiries efficiently, contributing to positive experiences and loyalty.
- Consistently delivered exceptional customer service, resulting in increased positive feedback.
- Maintained high level of professionalism and discretion when dealing with guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Passenger Service Agent
Signature Aviation
Atlantic City, NJ
11.2021 - 01.2022
- Coordinated passenger check-in processes to enhance operational efficiency and customer satisfaction.
- Provided assistance with boarding processes, improving overall flight punctuality and service quality.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Education
High School Diploma -
Washington Township High School
Sewell, New JerseySkills
- Leadership qualities
- Exceptional communication
- Team supervision
- Hospitality best practices
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Reliability
- Proficient Microsoft skills
- Superior work ethic
- Professionalism
- Teamwork and collaboration
Timeline
Guest Experience Leader
Signature Aviation
05.2024 - Current
Guest Experience Specialist
Signature Aviation
01.2022 - 05.2025
Passenger Service Agent
Signature Aviation
11.2021 - 01.2022
High School Diploma -
Washington Township High School
Special Assignments & Operational Support
Working for Signature Aviation has given me the opportunity to travel within the company for TDY. I have assisted some of the largest bases in the network and some of the smallest bases in the network. In addition, I have been personally requested by multiple bases (IAD and LIH) to return to assist in the operation and even to train new employees. Other bases I have done TDY for include AUS, LAS, FTY, TEB, ORF, and OAK.
I have also attended the Ops Mobile training seminar and become an Ops Mobile SME in addition to become an OJT.