Connor Phillips
Lake Charles,LA
Summary
Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 3-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Dual Rate Table Games Dealer
Golden Nugget Lake Charles Hotel & Casino
Lake Charles , LA
2019.11 - Current
- Maintained rules for games and identified instances of cheating, notifying security team.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Trained new dealers in rules and operation of different games.
- Worked with dealer team to run larger games such as craps and baccarat.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- I've dealt with 100's of guests every time I step in the casino and make it the most pleasurable experience possible for them.
Lead Server
Saltgrass Steakhouse
Lake Charles , LA
2016.08 - 2019.12
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Cultivated warm relationships with regular customers.
- Served parties of up to 30 by myself multiple times, also worked 100+ person banquets.
Lead Server
Johnny Carino's Restaurant
Lake Charles , LA
2011.08 - 2013.12
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Cultivated warm relationships with regular customers.
Education
No Degree - Civil Engineering
McNeese State University
Lake Charles, LASkills
- Dealer training
- Guest service
- Critical Thinking
- Multitasking Abilities
- Excellent Communication
- Self-Motivated
- Cultural Awareness
- Organization and Time Management
- Analytical and Critical Thinking
- Decision Making
Affiliations
Kappa Sigma Fraternity
Hobbies
I love to play competitive video games in my free time with friends, helps a lot with communication and socializing. I also collect sports cards and stream pack openings every now and then. Basketball is my favorite sport so I try to make time to play as much as possible, I even built a basketball court in my backyard.
Timeline
Dual Rate Table Games Dealer
Golden Nugget Lake Charles Hotel & Casino
2019.11 - Current
Lead Server
Saltgrass Steakhouse
2016.08 - 2019.12
Lead Server
Johnny Carino's Restaurant
2011.08 - 2013.12
No Degree - Civil Engineering
McNeese State University