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IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.

Entry-level IT and Infrastructure Technician with hands-on experience supporting hardware installations, equipment handling, ticket-based troubleshooting, and operational support in physically demanding environments. Proven ability to follow strict safety procedures, work rotating shifts, coordinate with teams and contractors, and perform break-fix activities. Strong foundation in hardware handling, documentation, and operational discipline with a demonstrated willingness to learn and grow within large-scale data center environments.

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Experienced IT technician with a proven track record of efficiency and customer satisfaction both remotely and onsite. Familiar with networking equipment and infrastructure, with most experience being in Cisco Meraki and Ubiquiti devices and web portals. Proficient in Microsoft Entra and 365 licensing and account management. Experienced in resolving support calls with an established history of end-user satisfaction.

Connor Swaim

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Tier 1 IT Technician

Web Administrator

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Bachelor of Business Administration - Management Information Systems

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Tier 1 IT Technician

Web Administrator

Bachelor of Business Administration - Management Information Systems

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