Rubab Hasib
IT Support Technician
Winnipeg,Manitoba
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Tier 1 IT Support Technician
Oxygen Technical Services Ltd.
11.2022 - Current
- Proficient in ticketing systems (ConnectWise Manage, AutoTask).
- Familiar with RMM tools (ConnectWise Automate, N-able).
- Skilled in troubleshooting applications and network connections.
- Knowledgeable about Pass-Portal, IT Glue, G-Suite, Microsoft 365.
- Actively preparing for Azure Administration.
- Self-assured in conversing with clients and accepting responsibility for visiting client locations and troubleshooting
Education
Diploma - Cyber Defense And Cloud Administration
Manitoba Institute of Trades & Technology
Manitoba, CA 05.2001 -
Bachelors of Business Administration -
Algoma University
Ontario, CA 05.2001 -
Bachelors of Business Administration -
American International University
Dhaka, Bangladesh 05.2001 -
Skills
Work Planning and Prioritization
Relationship Building
Installation and Repair
Information tracking
System repairs
Multitasking
Troubleshooting
Time Management
Problem-solving aptitude
System diagnostics
Hardware Installation
Documentation And Reporting
Self Motivation
Websites
Certification
Comptia Security+
Timeline
Comptia Security+
11-2023
Tier 1 IT Support Technician
Oxygen Technical Services Ltd.
11.2022 - Current
Diploma - Cyber Defense And Cloud Administration
Manitoba Institute of Trades & Technology
05.2001 -
Bachelors of Business Administration -
Algoma University
05.2001 -
Bachelors of Business Administration -
American International University
05.2001 -