Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Rubab Hasib

IT Support Technician
Winnipeg,Manitoba

Summary

Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Tier 1 IT Support Technician

Oxygen Technical Services Ltd.
11.2022 - Current
  • Proficient in ticketing systems (ConnectWise Manage, AutoTask).
  • Familiar with RMM tools (ConnectWise Automate, N-able).
  • Skilled in troubleshooting applications and network connections.
  • Knowledgeable about Pass-Portal, IT Glue, G-Suite, Microsoft 365.
  • Actively preparing for Azure Administration.
  • Self-assured in conversing with clients and accepting responsibility for visiting client locations and troubleshooting

Education

Diploma - Cyber Defense And Cloud Administration

Manitoba Institute of Trades & Technology
Manitoba, CA
05.2001 -

Bachelors of Business Administration -

Algoma University
Ontario, CA
05.2001 -

Bachelors of Business Administration -

American International University
Dhaka, Bangladesh
05.2001 -

Skills

    Work Planning and Prioritization

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Certification

Comptia Security+

Timeline

Comptia Security+

11-2023

Tier 1 IT Support Technician

Oxygen Technical Services Ltd.
11.2022 - Current

Diploma - Cyber Defense And Cloud Administration

Manitoba Institute of Trades & Technology
05.2001 -

Bachelors of Business Administration -

Algoma University
05.2001 -

Bachelors of Business Administration -

American International University
05.2001 -

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Rubab HasibIT Support Technician