Devin Scott Nickell
Dayton,OH
Summary
IT Support Technician with enterprise service desk experience supporting identity and access management, Microsoft 365, and secure enterprise environments. Former military communications technician experienced troubleshooting mission-critical communication systems under pressure. Seeking to build a career in cybersecurity through hands-on training while applying proven analytical, troubleshooting, communication, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Tier 1 IT Support Technician
7-Eleven
2025.10 - Current
- Support hundreds of end users each week via phone and remote support.
- Manage user accounts, password resets, and access using Microsoft Entra ID and Active Directory.
- Configure and troubleshoot VPN connectivity.
- Investigate email delivery using Microsoft Message Trace.
- Configure and reset RSA MFA tokens.
- Document issues and escalate when appropriate while maintaining excellent customer service.
Military Communications Equipment Technician
Unites States Marine Corps
2022.01 - 2024.01
- Troubleshot AN/TSC-241 ViaSat terminals, VSAT systems, and government-issued Starlink terminals.
- Maintained mission-critical communications equipment under pressure.
- Performed systematic fault isolation and repairs while following security procedures.
- Developed strong analytical, troubleshooting, and communication skills.
Skills
- Microsoft Entra
- Active Directory
- Microsoft 365
- Outlook/MAPI
- Microsoft Message Trace
- VPN Support
- Google Admin
- RSA MFA
- Oracle Password Administration
- Windows 10/11
- Linux Bash
- Hardware/Software Support
Timeline
Tier 1 IT Support Technician
7-Eleven
2025.10 - Current
Military Communications Equipment Technician
Unites States Marine Corps
2022.01 - 2024.01