Connor Thibodeaux
Houma,LA
Summary
Personable Guest Advocate offering 5 years experience in customer service. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
Gulf Coast Manufacturing
12.2023 - Current
- Troubleshoot/resolve internet loss, printer malfunction, mouse/keypad failure, etc.
- Set up and configure computer systems and software.
- Perform routine maintenance tasks, updates, and repairs to ensure the smooth operation and security of computer systems.
- Assist employees in understanding and utilizing technology through training and providing clear instructions.
Guest Advocate
Target
06.2023 - 12.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Shift Lead
MOOYAH Burgers, Fries & Shakes
06.2019 - 06.2023
- Fulfills customer's needs from order through delivery
- Operating Point of Sale system and handling money
- Maintains cleanliness and appearance of all customer areas
- Engaging with team members and assisting them when needed
- Creates positive interactions with customers and satisfies their requests
Cashier
Rouses Market
06.2018 - 06.2019
- Processed POS transactions, including checks, cash and credit purchases
- Balanced cash till at beginning and end of shifts
- Marketed, restocked, arranged and organized merchandise in strategic areas to increase product sales
- Prevented losses by refusing counterfeit and foreign currencies
- Enforced company policies to prevent alcohol sales to underage customers
Education
Bachelor of Science - Computer Information Systems
Nicholls State University
Thibodaux, LA05.2022
High School Diploma -
Vandebilt Catholic High School
Houma, LA2018
Skills
- Loss Prevention
- Bagging and packaging
- Customer assistance
- Liquor law compliance
- Identification checks
- Credit card processing
- Cash register skills
- Organization and cleanliness
- Time management skills
- Operating technologies
- SQL training
- Tableau training
- Networking training
- R Studio training
- Microsoft training
Timeline
IT Support Specialist
Gulf Coast Manufacturing
12.2023 - Current
Guest Advocate
Target
06.2023 - 12.2023
Shift Lead
MOOYAH Burgers, Fries & Shakes
06.2019 - 06.2023
Cashier
Rouses Market
06.2018 - 06.2019
Bachelor of Science - Computer Information Systems
Nicholls State University
High School Diploma -
Vandebilt Catholic High School
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