Connor Whitteberry
Frisco,Texas
Summary
Sales and customer service professional with experience leveraging product knowledge to create solutions for customers to drive loyalty, retention and revenue.
Overview
6
6
years of professional experience
Work History
Account Manager - Mid Market
Altium
04.2023 - Current
- Developed and maintained long-lasting relationships with existing customers while continuously proposing new solutions that meet their objectives.
- Successfully grew software license revenue by 20% and expanded A365 Pro adoption to 50% in North America, resulting in positive impact business growth
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Renewals Account Manager / Team Lead
Altium
09.2020 - 03.2023
- Responsible for managing post-sales success and retention of existing customers, resulting in $9M in renewal revenue.
- Consistently exceeded target expectations for 2.5 years, maintaining 94% renewal rate average and contributing to 18% growth in overall revenue.
- Streamlined renewals process by developing training materials and conducting workshops for junior team members.
- Consecutive quota attainment of 100%+ for 26 months
Software Sales Executive
Siteminder
06.2019 - 03.2020
- Achieved average monthly sales quota above 70% for FY 2019
- Introduced new solutions to potential and existing customers in order to educate and inform new opportunities about SiteMinder products and services
- Created consistent pipeline demand through personal professional network, qualified leads generated by marketing team and own prospecting activities
- Utilized CRM database (Salesforce) to track activities, update data and work new prospects
Mortgage Lending Specialist
JPMorgan Chase Bank
12.2017 - 03.2019
- Advised JPMorgan Chase lending customers guidance in effort to help them work towards resolving their mortgage delinquency through payment arrangements, retention workout options and or liquidation of their mortgage
- Appointed to Process Improvement team to help collaborate ideas to improve JPMorgan Chase mortgage assistance process
- Delivered exceptional assistance for JPMorgan Chase lending customers seeking consultation with their mortgage
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Education
Bachelor of Science - Integrative Studies
University of North Texas
Denton, TX08.2017
Outdoors - Golf - Ice Hockey - Skiing
Hobbies
Skills
- Full cycle B2B SAAS sales
- Strong conversational and relationship building skills
- Negotiating
- Teamwork
- Sales pipeline management
- Process improvement
Timeline
Account Manager - Mid Market
Altium
04.2023 - Current
Renewals Account Manager / Team Lead
Altium
09.2020 - 03.2023
Software Sales Executive
Siteminder
06.2019 - 03.2020
Mortgage Lending Specialist
JPMorgan Chase Bank
12.2017 - 03.2019
Bachelor of Science - Integrative Studies
University of North Texas
Outdoors - Golf - Ice Hockey - Skiing
Hobbies
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