Conor Bettridge
Minden,NV
Summary
Experienced Supervisor leading team members to deliver efficient and accurate service. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Creative and motivated leader adept at utilizing exceptional design to develop useful tools for driving results.
Overview
4
4
years of professional experience
Work History
Counter Intelligence Agent Senior
Best Buy | Geek Squad
01.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Maintained inventory of repair supplies and ordered parts.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
Shift Manager
Chicago Mike's Pizza
07.2019 - 12.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Education
Associate of Science - Biomedical Engineering
Western Nevada College
Carson City, NV07.2025
High School Diploma -
Douglas High School
Minden, NV07.2020
Skills
- Active Listening
- Social Perceptiveness
- Time Management, Multitasking
- Computer Diagnostics and Repair
- Fluency in Windows
- Report Preparation and Creation
- Customer Relations
- Critical Thinking
- Typing
- Experience in HTML and Web Design
Timeline
Counter Intelligence Agent Senior
Best Buy | Geek Squad
01.2022 - Current
Shift Manager
Chicago Mike's Pizza
07.2019 - 12.2022
Associate of Science - Biomedical Engineering
Western Nevada College
High School Diploma -
Douglas High School
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