Conrad Cole
Batavia,OH
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in the Logistics industry. Hardworking, disciplined and reliable manager with demonstrated record of success.
DD Therapist familiar with client assessments, treatment planning and ongoing evaluations. Well-versed in effective intervention and assessment techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Total Quality Logistics
11.2022 - Current
- Document and manage all tasks in TQL internal systems
- Coordinate specialized service shipments from pick-up to delivery
- Help resolve shipping issues with high level of professionalism
- Provide excellent customer service to internal sales teams and external carriers, managing over 144 customer calls per day
Group Home Coordinator
DD, Ohio Valley Residential Services
06.2022 - 11.2022
- Medication administration
- Person-centered-plan creation
- Employee scheduling, payroll, and management
- Home financials management
Clinical Therapeutic Program Worker
Southwest Ohio Developmental Center
01.2020 - 06.2022
- Hands-on caregiving
- Behavioral management for all types of developmentally disabled persons
- Basic household maintenance like cooking, laundry, cleaning
- Working with patients and patient guardians to maintain behavioral support plan
Education
High School Diploma -
Prepharmacy Certification - Pharmacy
05.2025
Skills
- Logistics Management and Problem Solving
- Employee Management
- Developmental disabilities experience
- Behavioral Management
- Medication Administration
- Computer Systems Proficiency
- Customer Service Professionalism
Affiliations
Boy Scouts of America
Certification
Pharmacy Technician Trainee License
CPR & First Aid
Timeline
Customer Service Coordinator - Total Quality Logistics
11.2022 - Current
Group Home Coordinator - DD, Ohio Valley Residential Services
06.2022 - 11.2022
Clinical Therapeutic Program Worker - Southwest Ohio Developmental Center
01.2020 - 06.2022
Covington Latin School - High School Diploma,
University of Cincinnati - Prepharmacy Certification, Pharmacy
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