Conrad Cozino
Ocala
Summary
Results-driven manager with expertise in operational efficiency, team management, and customer service improvement. Proven ability to implement strategies that enhance team performance and client satisfaction.
Overview
8
8
years of professional experience
Work History
Manager
Crunchies and Munchies
Ocala
05.2020 - Current
- Oversaw daily operations to ensure smooth workflow and staff efficiency.
- Coordinated inventory management and supply orders for product availability.
- Managed employee schedules to optimize staffing levels during peak hours.
- Implemented customer service best practices to improve client satisfaction.
- Cultivated a positive work environment through effective communication and support.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw daily operations, maintaining efficiency and quality standards.
CBRN Specialist
U.S Army
Orlando
08.2017 - 03.2024
- Conducted assessments of chemical, biological, radiological, and nuclear threats.
- Operated detection equipment to identify hazardous materials in various environments.
- Assisted in the preparation of CBRN response plans for diverse scenarios.
- Collaborated with military units to ensure compliance with safety regulations.
- Evaluated equipment performance and recommended improvements for operational efficiency.
- Developed and executed training programs for CBRN response procedures.
- Coordinated emergency response drills to enhance team readiness and effectiveness.
- Provided expert guidance on CBRN safety protocols and best practices.
- Ensured compliance with safety standards when dealing with hazardous materials.
- Conducted Chemical, Biological, Radiological and Nuclear sampling and analysis of air, water, soil and other materials.
- Provided guidance on best practices for storing and handling hazardous material safely.
- Performed CBRN reconnaissance operations in various environments.
- Trained personnel on the use of protective clothing and equipment used in a CBRN environment.
- Assisted with the development of training plans for personnel working in a CBRN environment.
- Investigated suspected contamination sites using appropriate detection methods.
- Created detailed reports summarizing findings from field tests of CBRN systems or equipment.
- Prepared operational orders outlining procedures for responding to potential chemical, biological, radiological or nuclear threats.
- Developed operational plans for the decontamination of personnel and equipment affected by CBRN agents.
- Monitored CBRN equipment to ensure proper functioning.
- Identified potential threats from CBRN agents or hazardous materials.
- Participated in drills designed to test response protocols for incidents involving hazardous substances.
- Utilized specialized software applications to analyze data collected from CBRN missions.
- Evaluated risk factors associated with different types of hazards encountered in a CBRN environment.
- Stored and safeguarded classified information to maintain utmost confidentiality.
- Trained and managed new recruits in tactical and combat warfare.
Education
High School Diploma -
West Port High School
Ocala06-2017
Skills
- Inventory management
- Operations oversight
- Customer service improvement
- Employee training
- Conflict resolution
- Team leadership
- Hazard assessment
- Data analysis
- Effective communication
- Performance monitoring
- Time management
Timeline
Manager
Crunchies and Munchies
05.2020 - Current
CBRN Specialist
U.S Army
08.2017 - 03.2024
High School Diploma -
West Port High School